How can I get a product key, if I purchased affinity designer on App Store (Mac)?

[wenruano]

I purchased Affinity Designer in 2015 through apple app store, everything has gone great, but today I upgraded to 1.10 and it crashes every time I try to open the software. (when installed from apple app store)
If I download the 1.10 version on your website, the problem is fixed (I've tried 3 times uninstalling and installing) 
So the problem is fixed on website version, but when installed, I need a product key I don't have. 
How can i get it, or what can I do? Do I have to purchase the software again? 
Thank you in advance for your help. 

[emmrecs01]

@wenruano

Purchases from the Mac App Store are totally independent of purchases direct from Serif, they are not interchangeable.  

As you have stated, if you wish to use the Serif/Affinity Store version you will need to purchase it again, from Serif, since they and Apple share no user data at all.  IOW, Serif do not "know" that you have previously purchased the App Store version.

HTH

Jeff 

[wenruano]

7 hours ago, emmrecs01 said:

@wenruano

Purchases from the Mac App Store are totally independent of purchases direct from Serif, they are not interchangeable.  

As you have stated, if you wish to use the Serif/Affinity Store version you will need to purchase it again, from Serif, since they and Apple share no user data at all.  IOW, Serif do not "know" that you have previously purchased the App Store version.

HTH

Jeff 

I understand.
Thank you so much for your help ☺️

[emmrecs01]

@wenruano

My pleasure!