Publisher 1.10.0 doesn't open

[souacz]

After update, while loading app, window closes on "loading fonts". Designer and Photo updated and open correctly. I tried function "repair" from installer but with no results. HELP!

[Pauls]

Hi

Would it be possible for you to zip up and attach your App Data folder (to the link below)  please? You can find this located here:
%appdata%\Affinity\Publisher1.0\

After that can you try renaming the '1.0' folder to '1.0 old' and see if that works any better?

https://www.dropbox.com/request/ISXN48G9dh4n6dxRbl3A

[souacz]

I've uploaded. Renaming folder did not solve the problem. After log-in the same problem

[souacz]

How can I downgrade without loosing app data?

I need this app immediately

[Pauls]

I think you may have the wrong folder there - it should look something like this :-

[souacz]

I understood wrong, now I am uploading but I've just downgraded to 1.9.2 and it opens correctly

[souacz]

Do I have to update again?

[souacz]

Just uploaded folder from 1.10

[camorris63]

My Pulisher, Photo, and Designer won't open on my HP laptop. Sounds much like the original poster.

[Pushtin]

Same. My Designer will load and open then crashes/shuts down in around 4 seconds. (Windows

I've repaired, restarted, and made sure I had all updates, etc. 

Problem till persists 

[Pauls]

@souacz- when 1.9.2 opened did it show a recover file option?

[camorris63]

A REPAIR button was offered, used, and did not solve the problem.

I have reloaded 1.9.2 and am using that again.

[KarenPL]

On 8/5/2021 at 10:28 PM, Pushtin said:

Same. My Designer will load and open then crashes/shuts down in around 4 seconds. (Windows

I've repaired, restarted, and made sure I had all updates, etc. 

Problem till persists 

 

19 hours ago, camorris63 said:

A REPAIR button was offered, used, and did not solve the problem.

 

Similar thing happening to me. I left it last night hoping it would work when I restarted my PC today, but still no joy. Affinity Photo seems to have loaded fine; just Designer playing silly beggars. Just now tried Repair, then tried Uninstall and reinstall from fresh.

[fingers]

I have all 3 apps and Designer and Publisher started up at he first time after the upgrade to 1.10, but Photo doesn't. On a second startup also Designer doesn't start either. Publisher seems to consistently start OK.

Both show the same symptoms reported above.

This is on

Edition    Windows 10 Pro
Version    21H1
Installed on    ‎2021-‎02-‎19
OS build    19043.1052
Experience    Windows Feature Experience Pack 120.2212.2020.0

 

[souacz]

On 8/6/2021 at 11:45 AM, Pauls said:

@souacz- when 1.9.2 opened did it show a recover file option?

No

[InfoCentral]

On 8/5/2021 at 2:28 PM, Pushtin said:

Same. My Designer will load and open then crashes/shuts down in around 4 seconds. (Windows

I've repaired, restarted, and made sure I had all updates, etc. 

Problem till persists 

Same here.

[Vitamin X]

Yep - posted similar/same update problems to V1.10 today (08 Aug 21). 

Sticking with all versions 1.9.2 until advised of a solution.

Sorry to hear that this problem is affecting others as well.

Disappointed.