luki251 Posted August 5, 2021 Posted August 5, 2021 Recently I stardet having really serious issues with Affinity Photo, to the point the software is practically unusable. As Affinity Photo is running Windows freezes completely. First, UI becomes unresponsive - I can move my cursor but clicking does nothing. Then after 10-30 seconds whole operating system freezes, I can't move my cursor anymore, also ctrl + alt + del does nothing the only way is to restart the system. I'm almos certain it's related to Affinity Photo it's not just operating system issue. Every single time I had this issue Affinity Photo was running. I did a simple diagnostics, I ran memory check, disk check, system file checker it was all good. I'm using my PC everyday 10-16 hours a day for work, web browsing and gaming and it runs with no freezes, but as soon as I launch Affinity it becomes really unstable. Chimes 1 Quote
Komatös Posted August 5, 2021 Posted August 5, 2021 Hello and welcome, @luki251 Go to Preferences --> Performance and deactivate the hardware acceleration. Quote MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4351) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.3 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF No backup, no pity.
luki251 Posted September 29, 2021 Author Posted September 29, 2021 Unfortunately this didn't help. I haven't use Affinity in a while but yesterday I was working in Affinity and it crashed whole system again. Hardware acceleration was disabled. Also disabling hardware acceleration makes Affinity ultra slow. Quote
Komatös Posted September 30, 2021 Posted September 30, 2021 13 hours ago, luki251 said: Unfortunately this didn't help. I haven't use Affinity in a while but yesterday I was working in Affinity and it crashed whole system again. Hardware acceleration was disabled. Also disabling hardware acceleration makes Affinity ultra slow. If the system crashes completely, you have a driver problem! Usually it is the graphics card driver. Please update the GPU driver. Uninstall the old one first with DDU (Display Driver Uninstaller). If it still does not work, faulty Windows components could be the cause. To check this, press the Windows key + X, select CMD (Administrator), type sfc /scannow and press return. Quote MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4351) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.3 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF No backup, no pity.
luki251 Posted May 27, 2022 Author Posted May 27, 2022 It is not the driver itself or the system. I was trying everything you suggested it was still crashing. What causes the problem is GeForce Experience and in particular Instant Replay feature. I had it enabled almost all the time. I disabled it and I had no issues ever since it has been like a half a year and Affinity works with no crashes so I guess that was the cause Quote
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