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Posted

Photo upgrade to 1.10 will not install. WHen attempting to run, simply hand at the opening splash screen. I had disabled fire wall etc. REally stuck with work to get out, and help or ideas please ? - Windows 10 pro.

Thanks

 

BA

  • Staff
Posted

Hi @B AdamsWelcome to the forums.

Have you managed to download and install the updates since you posted? Are you downloading via your internet browser, if so have you tried using a different one? If the downloading is fine but the actual installation is failing, follow the steps in this FAQ article to retrieve the setup log files to upload so they can be checked.

Posted

Thanks. Becuase of a work deadline I removed the new version and reinstalled 1.8 which worksed fine. I will try and update again next week, and If I meet with the same issue, I will review the set up log files and take it from there. Thanks

 

 

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