Issue with 3rd party software (MyPhoneExplorer)

[fdk]

Hi

I just noticed an interaction between Affinity Designer 1.9.2.1035 and MyPhoneExplorer 1.8.12 and also 1.8.15 (current version, https://www.fjsoft.at/en/ ).

While I download files from my phone to my PC via Bluetooth with MyPhoneExplorer, in Designer the attempt of rearranging layers by dragging with the mouse crashes Designer. No freeze - the Designer window immediately closes and that's it. (Re-arranging by using the menu works fine.)

 

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Are you using the latest release version?
  Yes: 1.9.2.1035 (also happens in the latest Beta 1.10.0.1127 (Beta) with MyPhoneExplorer 1.8.12 (haven't tested Beta with 1.8.15))
Can you reproduce it?
  Yes, tried a couple of times.
Does it happen for a new document? If not do you have a document you can share that shows the problem?
  Yes, happens for a new document.
If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following:
   What is your operating system and version (Windows 10, OSX Mojave, iOS 12 etc)?
      Windows 10 Home 21H1 (Build 19043.1110)
   What happened for you (and what you expected to happen)
      While I download files from my phone to my PC via Bluetooth with MyPhoneExplorer, the attempt of rearranging layers in Designer by dragging with the mouse crashes Designer. No freeze - Designer window immediately closes and that's it.
   Provide a recipe for creating the problem (step-by-step what you did).
     
     In MyPhoneExplorer:
     Connect to phone via bluetooth.
     Drag&drop a bunch of files (e.g. jpgs) from the software into a Windows Explorer window to download.

      While file transfer is running, in Designer:
      Create new document or open a document.
      Create layers if needed.
      Try to move a layer by dragging with the mouse.
      Result: Designer crashes (window disappears immediately).

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Edited August 4, 2021 by fdk
simplification ;)

[Sean P]

Hi fdk,

Would you be able to capture a video showing the steps to reproduce the crash please, and also could you attach the crash report please. This can be found in %appdata%\Affinity\Designer\1.0\CrashReports\reports\ and should be easily indentifiable by the Date/Time.

[fdk]

Hm, there is no crash report in C:\Users\fdk\AppData\Roaming\Affinity\Designer\1.0\CrashReports\reports\ but I have four newly generated *.json files and a *.dmp in C:\Users\fdk\AppData\Roaming\Affinity\Designer\1.0\CrashReports\Backtrace\

Can I attach those in a non-public way somehow (if those files are of any use for you)?

Regarding the screen capture video, I will try to figure out how I can do this. I think I have OBS somewhere, just haven't used it in ages...

[fdk]

Ok, here's a short video. First you can see me moving the layers with no problems (other than my own clumsiness, haha). Next I start downloading a couple of pics from my phone, and while it's downloading, I try to move layers again. Designer is gone immediately. No crash report generated, though, sorry.

[Sean P]

Thanks for that - 

I've created a link for you to upload the JSON files and the DMP to so I can get it passed on to look at.
https://www.dropbox.com/request/jS1ww6WXchR2eoX0EJxX

Unfortunately as I'm still working from home I don't currently have access to any Android devices to replicate this with.

[Komatös]

This is not a Designer problem, I think. The myPhoneExploder is known to switch off some other programmes as well.

[fdk]

1 hour ago, Sean P said:

Thanks for that - 

I've created a link for you to upload the JSON files and the DMP to so I can get it passed on to look at.
https://www.dropbox.com/request/jS1ww6WXchR2eoX0EJxX

Unfortunately as I'm still working from home I don't currently have access to any Android devices to replicate this with.

Thanks Sean, I just uploaded the files.

 

1 hour ago, Komatös said:

This is not a Designer problem, I think. The myPhoneExploder is known to switch off some other programmes as well.

Ok, yeah, I'm not sure what happens, that's why I didn't call it a bug. I don't blame neither software, and it could just as well be some weird thing on my system, who knows. Such interactions can be tough to understand. 

Anyways, I mean, the issue can easily be avoided once you know it, but it took me quite a while yesterday, so I thought I might point it out here for reference.

Interesting, I didn't have any other problems with MyPhoneExplorer, but I noticed when I download files to my PC, it completely blocks the Windows Explorer window (the one I dropped the files on) from interaction. Can't move it, can't minimize it. Oh well...

Edit: But I think it's a nice tool, I definitely should donate a couple of bucks.

Edited August 5, 2021 by fdk