Code Neutron Posted August 1, 2021 Posted August 1, 2021 (edited) Greetings, I noticed today 8.1.21 that my Affinity Photo is crashing, freezing and sometimes the Affinity Dock appears distorted and then appears fine. This is my first time experiencing issues since purchasing the Affinity suite 2 years ago. I'm using an Asus Laptop Model UX481 Notebook. It's pretty capable so it's surprising this is happening. I have performed a master reset though this hasn't fixed the issues. Any help is appreciated. Thank you! Edited August 1, 2021 by Code Neutron Typo Quote
walt.farrell Posted August 1, 2021 Posted August 1, 2021 Welcome to the Serif Affinity forums, @Code Neutron. I suggest first checking the list of third-party software that is known to cause problems: In particular, you might look at the entry for Asus Sonic or MSI Nahimic, and if you're running either of those try stopping them. (Note that you might also need to look for a Windows Service that's running, too.) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
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