Exported jpg from Affinity Photo turning black after a few seconds

[DavidHeatherington]

I have been creating drawings using Affinity Photo and exporting them as jpgs. When I open the jpg in "Photos" the image appears for a few seconds then the image turns black with the lines barely visible. This only happens with jpgs that I have created from Affinity. If I do a screengrab using Snagit the image that I capture and save as jpg is OK. My photographfiles  etc all open correctly. I have attached the image in Affinity that I capture using Snagit and convert to jpg and the image that I export from Affinity and open in Photos.

[SPaceBar]

HI @DavidHeatherington I downloaded the second image, placed it in Affinity Photo, exported as JPG and added it to Photos and it looks fine to me. Are these the right steps?

Would you be able to upload the Affinity Photo document and the JPG here for me please? That way I can take a look.

[Wosven]

That's strange... It looks like a CMYK image converted to RGB by an app not understanding it's CMYK (and only converting the 3 first channels).

It happened long ago went sending CMYK images on a web gallery accepting only RGB.

[SPaceBar]

@Wosven I've never tried Snagit, that could be the issue here. 

@DavidHeatherington Does the same thing happen to you when you use Print Screen and crop the image to size?

[DavidHeatherington]

On 8/2/2021 at 5:12 PM, SPaceBar said:

HI @DavidHeatherington I downloaded the second image, placed it in Affinity Photo, exported as JPG and added it to Photos and it looks fine to me. Are these the right steps?

Would you be able to upload the Affinity Photo document and the JPG here for me please? That way I can take a look.

Attached the document and jpg

1 Timothy Hackworth July 30.afpub

[wetdentist]

this has been happening to me since the update as well.  the exported jpgs are blackened when i view them in Microsoft Windows 10 Photos

[Lem3]

Results when opening the exported JPG:

1. LibreOffice Draw: appears as normal
2. IrfanView: appears as normal
3. Microsoft Paint: appears as normal
4. Firefox: appears as normal
5. Photoshop CS6: appears as normal
6. Windows Snip & Sketch: appears as normal
7. Windows Photos: normal for a few seconds then all (mostly) black. Right-click and select Edit & Create -> Edit and appears as normal.

Issue with Photos?

[wetdentist]

6 hours ago, Lem3 said:

Results when opening the exported JPG:

1. LibreOffice Draw: appears as normal
2. IrfanView: appears as normal
3. Microsoft Paint: appears as normal
4. Firefox: appears as normal
5. Photoshop CS6: appears as normal
6. Windows Snip & Sketch: appears as normal
7. Windows Photos: normal for a few seconds then all (mostly) black. Right-click and select Edit & Create -> Edit and appears as normal.

Issue with Photos?

yup in Microsoft Paint: mine appears normal as well, but Windows Photos is where i am getting the blackening problem (after a few seconds of the photo looking normal)

[Komatös]

For me, the image is only displayed totally darkened when I open it via the Explorer context menu "Open with...".

If, on the other hand, I first open Microsoft Photos and open the large view, which is also displayed with the command "Open with...", the picture is displayed normally and does not change to the darkened view.

[Lem3]

Similarly, I opened Photos, added the folder containing the exported jpg and opened the image inside Photos.  No problem found, it appeared as normal without darkening. 

There are people reporting this issue with Photos separately from Affinity images:

https://answers.microsoft.com/en-us/windows/forum/all/microsoft-photos-images-turn-black-reversed/86e95b87-54ec-4752-b915-a386029a3134

https://answers.microsoft.com/en-us/windows/forum/all/my-windows-photo-viewer-cannot-display-image/7f5dcc07-eca1-4cc6-857b-531f52de79c9

[wetdentist]

i think i fixed it, but the solution may not work for everybody.  when i went back in to re-export my jpg, i pushed the MORE button, and then i unchecked the boxes Embed ICC Profile and Embed Metadata.  granted, if i were using ICC Profiles & metadata, i would find this an unacceptable workaround. lol

[Komatös]

Hello at all,

this error also occurs with images that were/are created with Photoshop or other programmes; namely whenever a jpg file is output in CYMK colour format. MS Photo has a problem with this. Members of the Microsoft Forum have reported the same problems.