DavidHeatherington Posted July 31, 2021 Share Posted July 31, 2021 I have been creating drawings using Affinity Photo and exporting them as jpgs. When I open the jpg in "Photos" the image appears for a few seconds then the image turns black with the lines barely visible. This only happens with jpgs that I have created from Affinity. If I do a screengrab using Snagit the image that I capture and save as jpg is OK. My photographfiles etc all open correctly. I have attached the image in Affinity that I capture using Snagit and convert to jpg and the image that I export from Affinity and open in Photos. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted August 2, 2021 Share Posted August 2, 2021 HI @DavidHeatherington I downloaded the second image, placed it in Affinity Photo, exported as JPG and added it to Photos and it looks fine to me. Are these the right steps? Would you be able to upload the Affinity Photo document and the JPG here for me please? That way I can take a look. Quote Link to comment Share on other sites More sharing options...
Wosven Posted August 2, 2021 Share Posted August 2, 2021 That's strange... It looks like a CMYK image converted to RGB by an app not understanding it's CMYK (and only converting the 3 first channels). It happened long ago went sending CMYK images on a web gallery accepting only RGB. SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted August 3, 2021 Share Posted August 3, 2021 @Wosven I've never tried Snagit, that could be the issue here. @DavidHeatherington Does the same thing happen to you when you use Print Screen and crop the image to size? Quote Link to comment Share on other sites More sharing options...
DavidHeatherington Posted August 6, 2021 Author Share Posted August 6, 2021 On 8/2/2021 at 5:12 PM, SPaceBar said: HI @DavidHeatherington I downloaded the second image, placed it in Affinity Photo, exported as JPG and added it to Photos and it looks fine to me. Are these the right steps? Would you be able to upload the Affinity Photo document and the JPG here for me please? That way I can take a look. Attached the document and jpg 1 Timothy Hackworth July 30.afpub Quote Link to comment Share on other sites More sharing options...
wetdentist Posted August 7, 2021 Share Posted August 7, 2021 this has been happening to me since the update as well. the exported jpgs are blackened when i view them in Microsoft Windows 10 Photos Quote Link to comment Share on other sites More sharing options...
Lem3 Posted August 7, 2021 Share Posted August 7, 2021 Results when opening the exported JPG: LibreOffice Draw: appears as normal IrfanView: appears as normal Microsoft Paint: appears as normal Firefox: appears as normal Photoshop CS6: appears as normal Windows Snip & Sketch: appears as normal Windows Photos: normal for a few seconds then all (mostly) black. Right-click and select Edit & Create -> Edit and appears as normal. Issue with Photos? Quote Link to comment Share on other sites More sharing options...
wetdentist Posted August 8, 2021 Share Posted August 8, 2021 6 hours ago, Lem3 said: Results when opening the exported JPG: LibreOffice Draw: appears as normal IrfanView: appears as normal Microsoft Paint: appears as normal Firefox: appears as normal Photoshop CS6: appears as normal Windows Snip & Sketch: appears as normal Windows Photos: normal for a few seconds then all (mostly) black. Right-click and select Edit & Create -> Edit and appears as normal. Issue with Photos? yup in Microsoft Paint: mine appears normal as well, but Windows Photos is where i am getting the blackening problem (after a few seconds of the photo looking normal) Quote Link to comment Share on other sites More sharing options...
Komatös Posted August 8, 2021 Share Posted August 8, 2021 For me, the image is only displayed totally darkened when I open it via the Explorer context menu "Open with...". If, on the other hand, I first open Microsoft Photos and open the large view, which is also displayed with the command "Open with...", the picture is displayed normally and does not change to the darkened view. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Lem3 Posted August 8, 2021 Share Posted August 8, 2021 Similarly, I opened Photos, added the folder containing the exported jpg and opened the image inside Photos. No problem found, it appeared as normal without darkening. There are people reporting this issue with Photos separately from Affinity images: https://answers.microsoft.com/en-us/windows/forum/all/microsoft-photos-images-turn-black-reversed/86e95b87-54ec-4752-b915-a386029a3134 https://answers.microsoft.com/en-us/windows/forum/all/my-windows-photo-viewer-cannot-display-image/7f5dcc07-eca1-4cc6-857b-531f52de79c9 Quote Link to comment Share on other sites More sharing options...
wetdentist Posted August 9, 2021 Share Posted August 9, 2021 i think i fixed it, but the solution may not work for everybody. when i went back in to re-export my jpg, i pushed the MORE button, and then i unchecked the boxes Embed ICC Profile and Embed Metadata. granted, if i were using ICC Profiles & metadata, i would find this an unacceptable workaround. lol Quote Link to comment Share on other sites More sharing options...
Komatös Posted August 10, 2021 Share Posted August 10, 2021 Hello at all, this error also occurs with images that were/are created with Photoshop or other programmes; namely whenever a jpg file is output in CYMK colour format. MS Photo has a problem with this. Members of the Microsoft Forum have reported the same problems. SPaceBar 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
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