Yulya Posted July 28, 2021 Posted July 28, 2021 Hello, dear friends! Who has faced this problem, help! I downloaded Affinity designer and it does not see or open files in PSD format in any way... I tried to export a file from Procreate, in the" suggestions " Designer does not show who is familiar with this, please tell me🙏 Quote
Staff MEB Posted July 28, 2021 Staff Posted July 28, 2021 Hi @Yulya, Welcome to Affinity Forums Do you mind uploading/sharing the psd file you exported using this link for us to check out what's going on please? Thank you. Quote A Guide to Learning Affinity Software
Yulya Posted July 28, 2021 Author Posted July 28, 2021 The fact is that my friend was able to open this psd file on her iPad, but I can't. And other psd files do not open. Quote
Staff MEB Posted July 28, 2021 Staff Posted July 28, 2021 Do you have Adobe Fresco installed in your iPad? It usually cause the issue you are referring to. Quote A Guide to Learning Affinity Software
Yulya Posted July 28, 2021 Author Posted July 28, 2021 58 minutes ago, MEB said: Do you have Adobe Fresco installed in your iPad? It usually cause the issue you are referring to. Yes, indeed! There is such a program on my iPad. Thank you very much, you helped a lot!:)Sorry, there was another question-why does this program give such a picture? Quote
Staff MEB Posted July 29, 2021 Staff Posted July 29, 2021 Hi @Yulya, I'm not sure i understood you question. Can you rephrase it please? If you want to know why Adobe Fresco is blocking access to the file (it appears greyed out on the iPad), we are not sure yet. This issue is logged to be reviewed/checked by the development team. Quote A Guide to Learning Affinity Software
DJK1 Posted September 23, 2021 Posted September 23, 2021 Dealing with same issue. Psd files grayed out and yes I have Fresco installed. Interestingly the very same psd files CAN be opened in Procreate (even with fresco). Please fix this ASAP. Quote
dmtp14 Posted September 28, 2021 Posted September 28, 2021 On 9/23/2021 at 10:41 AM, DJK1 said: Dealing with same issue. Psd files grayed out and yes I have Fresco installed. Interestingly the very same psd files CAN be opened in Procreate (even with fresco). Please fix this ASAP. I have posted this workaround a while ago...works perfectly for me although I have Fresco installed on my iPad.... Quote
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