Random Crashes in Photo

[josec41]

I am running 1.9.2.1035 and am experiencing random crashes, the last one I had 5 photos open and it crashed.  No warning, no hang just a fast exit, I was developing some raw files as well as editing others.  I've experienced what seems to be the same problem 2 other times past week, following are the 2 events in my windows logs related to the latest crash along with the Windows error log.  I am running on Windows 10, i7 processor with 16G memory. 

Do you need any other info to diagnose the issue?

 

Report.wer

[Komatös]

Hello @josec41

I suggest you to update the graphics card drivers for the iGPU. If that does'nt helps, try with deactivated hardware acceleration. You'll find that under preferences --> performance in APhoto.

If Affinity Photo continues to crash, you should try the following solutions:

 

[josec41]

Thanks, I am in the process of verifying drivers and then I will deactivate HW acceleration (I assume you mean the OpenCL compute acceleration).  When checking the HW acceleration setting I noticed something odd.  My system has a built in graphics on the MB (Intel HD Graphics 630), however I am using an NVIDEA GeForce GT730 card as my primary graphics card, when I check the Affinity Photo HW acceleration setting it says to use the NVIDIA card, however the HW Acceleration says it is using the Intel which is wrong.  I attached a screenshot.

In the meantime, attached is the Affinity crash report from last week, yesterday's crash did not generate a crash report.

 

b3b19fc0-4e48-46db-836b-f3d359be0d25.dmp

[Komatös]

The trigger for the error is an NVIDIA driver component. I recommend that you completely uninstall the NVIDIA drivers, the most effective way to do this is with the Display Driver Uninstaller, and then reinstall the newest driver version.

[josec41]

Thanks for the quick response.  I uninstalled all NVIDIA SW including the driver and then reinstalled including an updated driver.  Then I ran the benchmark available in Photo with HW Acceleration enabled and was able to see in my task manager that the GPU used was the onboard Intel unit, not the GPU on my more capable NVIDIA card.  Is there a reason why Photo isn't using the NVIDIA GPU? 

Thanks again for the help.

[Komatös]

Unfortunately, I don't know the selection criteria for which GPU to use, for rendering you can change the selection. With HWA, I don't know if a selection is possible, as my AMD GPU is not (yet) supported.

The proof of the pudding is in the eating, I always say. 😂

[josec41]

OK, thanks for the help, I made the suggested changes and monitor.  If it crashes again I will disable HW acceleration again.

 

[RichardMH]

On 7/29/2021 at 3:04 PM, josec41 said:

Thanks for the quick response.  I uninstalled all NVIDIA SW including the driver and then reinstalled including an updated driver.  Then I ran the benchmark available in Photo with HW Acceleration enabled and was able to see in my task manager that the GPU used was the onboard Intel unit, not the GPU on my more capable NVIDIA card.  Is there a reason why Photo isn't using the NVIDIA GPU? 

Thanks again for the help.

In Windows graphics settings (in Settings) have you set Affinity Photo to be High Performance?

[josec41]

Is this a setting in Preferences/Performance?  I don't see an option for High Performance. A screenshot of my Performance panel is below.

 

[walt.farrell]

28 minutes ago, josec41 said:

Is this a setting in Preferences/Performance?

No. As @RichardMH said it's a Windows graphics setting in Settings. I have no idea what kind of effect will have, and I've never used it.

[Komatös]

This function is only relevant if you are using a laptop/notebook. This function has no effect on PCs with permanent power supply.

As you can see, there are no significant differences between the two settings.

[walt.farrell]

On 7/29/2021 at 1:04 AM, josec41 said:

Then I ran the benchmark available in Photo with HW Acceleration enabled and was able to see in my task manager that the GPU used was the onboard Intel unit, not the GPU on my more capable NVIDIA card.  Is there a reason why Photo isn't using the NVIDIA GPU? 

The Affinity Performance Preferences will show you which of your GPUs are acceptable for OpenCL usage. E.g., I have 2 that will work:

If I run the Benchmark in Photo Beta I see this, which indicates which GPU(s) it chose to use:

(By the way, that benchmark was not run under appropriate conditions, so that screenshot is merely for illustrating how the numbers are presented )

I don't know how it makes the choice, but you can open a command prompt and use the dxdiag command to get a display of the graphics capabilities. You'll get a display like this:

Note that there are tabs for Display 1 and Display 2. You can check each to see the Direct3D DDI and Feature levels, which may help explain why one card was or wasn't chosen.

 

[josec41]

I think I figured out why my video card isn't in the HW acceleration list - while it does support DirectX 12, it doesn't support feature level 12 which is required (according to the Affinity Photo Windows requirements page).  Interestingly enough, the built in video adapter on the MB does because that is in the HW acceleration list.  While dxdiag doesn't display its capabilities GPU-Z does and it shows that the built in GPU supports DirectX V12, level 12_1.

Thanks again for the help.