MacOS app keeps crashing after adding in more than two photos into my document

[Marina Matti]

I use affinity photo very often for school, work and personal life and it has been great. However, for the past couple days, it has been non-stop crashing. After adding 2 or 3 pictures to my document, it automatically crashes. I've tried everything I can find including redownloading the new version of AF. Any advice on what to do? Apparently the crash reports are being sent to apple but I'm not sure what else to do. Is anyone else experiencing this?

[Marina Matti]

 

1. Are you using the latest release version? - Yes, I am using version 1.9.3.
   (here's how to check)
2. Can you reproduce it? (if you cannot then we may struggle to also, making it even harder to fix) - Affinity was closed (I had used it a couple days ago to make a poster and it worked fine). I opening it and created a new document. I added 2 photos into the document and edited them with no problem. Once I started uploading my next image onto the document, it automatically crashed. 
3. Does it happen for a new document? If not do you have a document you can share that shows the problem? - Yes, it is a new document
4. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following:

•    What is your operating system and version (Windows 10, OSX Mojave, iOS 12 etc)? - macOS Big Sur Version 11.4
•    What happened for you (and what you expected to happen) - All I was trying to do was add and edit the pictures I needed for a poster. It kept unexpectedly crashing when I tried to add my third picture into the document. It would not save or anything it would just shut off, give me a report (which is apparently sent to apple), and then would give me the options "Ok" or "Reopen"
•    Provide a recipe for creating the problem (step-by-step what you did). - 1. I opened Affinity Photo. 2. I created a new document. 3. I uploaded a photo and edited it to the correct side. 4. I repeated step 3 with my second photo. 5. I tried to upload my third photo but it crashed instead of uploaded.
•    Screenshots (very handy) or a screen capture/video. - N/A. However, I can take a video if needed.
•    Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. - No, all I am using is what is available on affinity and my mac. Nothing has been added or combined into my hardware or the application. 
•    Did this same thing used to work and if so have you changed anything recently? (software or hardware) - Yes, it was working fine the other day. Nothing has been changed since that day. I used it the exact same way as I did the other day. 

[Chris B]

Hey Marina Matti, welcome to the Affinity Forums

Thanks for the well-presented bug report! 

Is there any chance we can get one of those crash reports from you please? The next time it crashes, drag the icon at the top of the crash report to your desktop or you can follow this:

Open the Console app from Applications > Utilities. In the left hand panel click Crash Reports - you will see a list of Crash Reports. Find the relevant crash report - it should display the app's name in the Process Name column. Right click and select Reveal in Finder.

[Marina Matti]

Hi Chris, thank you!

Here is a copy of the most recent crash report.Affinity Photo_2021-07-27-185744_Marinas-MacBook-Pro.crash

[Chris B]

Thanks for the crash report. 

It seems to suggest you're dragging the images in—is that correct? Does it happen with File > Open? 

What type of images are they and where do you store them?

[Marina Matti]

They're a mix of .jpeg and .heic images. And I am dragging them in from my desktop

[Chris B]

Try using File > Open and see if that consistently causes issues. Drag-dropping should be fine but I'll see if the developers have an idea.

Could you try the beta to see if it happens there? If it doesn't, great as an update to the retail versions isn't too far away.