Staff Dan C Posted August 2, 2021 Staff Share Posted August 2, 2021 Thanks for letting me know, please do keep me up to date with how the new drivers behave for you On 7/30/2021 at 8:17 PM, Adder7806 said: Then I cropped it so that should have reduced it. The next thing I did is resize the document and that's what exploded the file size. I checked other files and it seems pretty consistent. Most files are around the same 2.5 GB but if I've resized the document it jumps up to 12 or more. What physical sizes are you resizing from and to please? ie 100px x 200px -> 1000px x 2000px? Quote Link to comment Share on other sites More sharing options...
Derek S Posted October 27, 2021 Share Posted October 27, 2021 Howdy, Had a power out while a file was open, tried to open it up and got file corrupted, and looked in the autosave folder and the files in there were all 0 byte. File is only 70mb. Have ever thought about also having full saves auto saves additional. based on settings i guess (off being default to not kill peoples systems, and not as often) anyways, possible to have the file looked at? which there was an online service to attempt to auto recover files :P Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 27, 2021 Staff Share Posted October 27, 2021 Hi @Derek S, Welcome to the Affinity Forums Sorry to hear of the trouble you've had since this power-outage! I can certainly log the files with our developers, however we unfortunately can't provide any guarantee that the file is recoverable. Can you please upload this document to the below link for me, then let me know once it's been uploaded? https://www.dropbox.com/request/0sBNoHATy9CMGEPxEaAe Many thanks in advance! Quote Link to comment Share on other sites More sharing options...
Ruben Lei Posted November 2, 2021 Share Posted November 2, 2021 Hello, I'm in need of help aswell! When I saved the file yesterday everything looked fine, but today the file seems to be corrupted. Could you help me please retrieve the file? It would save me hours of work :( 1. Which Operating System are you using? Windows 10 2. Which version of Affinity did the file last get saved in? Publisher 1.10.4.1198 3. What drive type was the file last saved to (select more than one if needed)? USB flash dask. (Micro SD card) 4. Any other information you think would help us try to find the problem? Can't seem to find any back up file (looked in appdata) Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 2, 2021 Staff Share Posted November 2, 2021 Hi @Ruben Lei, Welcome to the Affinity Forums Sorry to hear you're having trouble with this file! Can you please upload this to the below link for me, then reply here once it's been provided? https://www.dropbox.com/request/rLLODkLSKP5WRkG6hRFz Many thanks in advance! Quote Link to comment Share on other sites More sharing options...
Ruben Lei Posted November 2, 2021 Share Posted November 2, 2021 Hi Dan, Thank you for the quick response! I've uploaded the file. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 2, 2021 Staff Share Posted November 2, 2021 No problem at all, thanks for providing your file! I believe I've been able to recover all the data, which I have sent through Dropbox to the email associated with your account (you should receive an email with a link for the file shortly). Please be sure to check the file carefully, as I cannot guarantee that certain settings like the Colour space/Profile have been retained through the recovery process. 2 hours ago, Ruben Lei said: 3. What drive type was the file last saved to (select more than one if needed)? USB flash dask. (Micro SD card) This is likely a cause for the issue you've seen, as external USB devices can be disconnected before the file finishes saving, or an accidental 'knock' can cause issues between the SD card and the system. For this reason, we always recommend saving Affinity files locally, then copying them to an SD card (so that you have a backup) when you need to be 'mobile' with the file. I hope this helps Quote Link to comment Share on other sites More sharing options...
Ruben Lei Posted November 2, 2021 Share Posted November 2, 2021 Thank you Dan! This helped me so much I did a quick look but everything looks like how I left it. You are a life saver. Dan C 1 Quote Link to comment Share on other sites More sharing options...
peachi Posted November 26, 2022 Share Posted November 26, 2022 Greetings, I need help recover a .afphoto file, too ^^ I saved it at the wrong place... 1. Which Operating System are you using? Win 10 2. Which version of Affinity did the file last get saved in? 1.10.5 3. What drive type was the file last saved to (select more than one if needed)?External disk Can anyone help me please? Thanks a lot! Quote Link to comment Share on other sites More sharing options...
Kano111 Posted November 28, 2022 Share Posted November 28, 2022 (edited) Hi I lost this large file yesterday. I worked on it yesterday but it must have corrupted during save. . Which Operating System are you using? Windows 10 2. Which version of Affinity did the file last get saved in? Publisher 2.0. 3. What drive type was the file last saved to (select more than one if needed)? External HDD - I had an older version on my SSD but mistakenly was saving onto the external for the past week.. doh!! 4. Any other information you think would help us try to find the problem? Says 'File Corrupted' - I uninstalled the older Affinty suite yesterday and this happened today. Other files have been working 1510956565_HorseStudiesUnit11b.afpub Edited November 28, 2022 by Kano111 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 29, 2022 Staff Share Posted November 29, 2022 Hi @peachi, Sorry to hear you're having trouble and my apologies for the delayed response here - can you please attach a copy of your Affinity document to your reply here, so I can try and recover this for you? If you'd like a private upload link for this file, please just let me know _______________________________________________________________________ Hi @Kano111, Welcome to the Affinity Forums & I'm sorry to hear you're having trouble also! I have attempted to repair your document here, however I have thus far been unable, my apologies. Checking your file within a HEX editor, it appears as though a 'chunk' of the file may have been lost, as the repeating characters seen below aren't expected: Therefore I will be logging this file with our developers to see if the file can be recovered, however this unfortunately cannot be guaranteed. I will be sure to reply here with any further information provided by our devs and we offer our sincerest apologies for any inconveniences caused due to this. Quote Link to comment Share on other sites More sharing options...
peachi Posted November 29, 2022 Share Posted November 29, 2022 20 hours ago, Dan C said: Hi @peachi, Sorry to hear you're having trouble and my apologies for the delayed response here - can you please attach a copy of your Affinity document to your reply here, so I can try and recover this for you? If you'd like a private upload link for this file, please just let me know Hi @Dan C, thanks for your response. Here is the file. Can you delete it please after you downloaded it? Thanks in advance!!! Dan C 1 Quote Link to comment Share on other sites More sharing options...
Kano111 Posted November 29, 2022 Share Posted November 29, 2022 7 hours ago, Dan C said: Hi @peachi, Sorry to hear you're having trouble and my apologies for the delayed response here - can you please attach a copy of your Affinity document to your reply here, so I can try and recover this for you? If you'd like a private upload link for this file, please just let me know _______________________________________________________________________ Hi @Kano111, Welcome to the Affinity Forums & I'm sorry to hear you're having trouble also! I have attempted to repair your document here, however I have thus far been unable, my apologies. Checking your file within a HEX editor, it appears as though a 'chunk' of the file may have been lost, as the repeating characters seen below aren't expected: Therefore I will be logging this file with our developers to see if the file can be recovered, however this unfortunately cannot be guaranteed. I will be sure to reply here with any further information provided by our devs and we offer our sincerest apologies for any inconveniences caused due to this. Hi Dan. Thanks for trying. I managed to find parts of the file I lost in some other exports I created so only lost a small section. It's not worth the trouble if it's not a quick repair. Thankyou for your response and I will be more careful when saving files in future thatI make multiple copies! Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 30, 2022 Staff Share Posted November 30, 2022 Many thanks for letting me know Kano111 & many thanks for your file peachi I can confirm I've been able to recover your file, though with one pixel layer that requires replacing. Under the 'mountain calling' group, you have a Rectangle, which has a Pixel layer nested within - the pixel layer nested here has become corrupted, causing the document to fail to save. Having replaced this layer with an empty pixel layer, I'm able to save and open the file as expected. I'll be sending the fixed document to your email address via Dropbox now, I hope this helps! peachi 1 Quote Link to comment Share on other sites More sharing options...
paulmaad Posted March 7, 2023 Share Posted March 7, 2023 Hello @Dan C, can you help me about a corrupted file ? It would save me. I really don't what happened.. It's a small file for a logo. . Which Operating System are you using? Mac OS 13.0 Ventura 2. Which version of Affinity did the file last get saved in? Publisher 2.0.4 3. What drive type was the file last saved to (select more than one if needed)? It's an iCloud Folder. 4. Any other information you think would help us try to find the problem? "The file appears to be corrupted." Thanks design — refresh logo SM Media — PA.afdesign Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 7, 2023 Staff Share Posted March 7, 2023 Hi @paulmaad, Thanks for your file and I'm certainly sorry to hear you're having trouble. I've tried repairing this document here using the tools available to me but unfortunately I have been unable to recover this at this time, my apologies. I suspect this is due to missing data when inspecting the file in a HEX editor, though only our developers will be able to confirm this - I am logging this file with our developers now for further investigation, but this process can take some time and unfortunately we can offer no guarantees so we recommend reverting to a previous save/backup of the file where possible. Our sincerest apologies for any insolvencies caused due to this. paulmaad 1 Quote Link to comment Share on other sites More sharing options...
paulmaad Posted March 7, 2023 Share Posted March 7, 2023 This is not what i hoped but i really appreciate your effort. Thanks @Dan C. This is not a huge file, I will create it again. It would be great to know why this error occured to avoid it in the future. Take care Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 8, 2023 Staff Share Posted March 8, 2023 No problem at all, once again our apologies for any data lost due to this. 23 hours ago, paulmaad said: It would be great to know why this error occured to avoid it in the future. In order to avoid corrupted documents, our developers always recommend opening and saving documents to a local storage disk, then uploading a copy of the file to iCloud. Unfortunately storing Affinity documents in cloud based folders can occasionally cause missing HEX data, as shown in your file above. I hope this helps Quote Link to comment Share on other sites More sharing options...
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