Checkboxes and labels dissapear/gradient when hovering

[zachsa999]

Details

• Windows version 10
• Affinity version 1.9.2.1035
• amd 16 thread cpu
• amd gpu with latest graphics drivers

Solutions tried:

• Updated to new version
• repair with old exe file
• uninstall and reinstall
• download new installer and reinstall
• restart pc

Some things that may be important

• I use an internet content filter cloudveil.org
• I downloaded affinity off the store
• It appeared randomly I did force kill my computer yesterday night, but Affinity Designer was not open.

 

The first Indication of this problem was when I opened a new project this morning and was greeted by something like this in the new document setup:

Then I created a polygon tried to add effects. this is the effects tab after hovering over each button for no amount of time:

The window manager buttons when hover:

I haven't tried anything else to reproduce this. I am very inexperienced with graphic design, I wouldn't know where to find them if I tried.

This problem seems to only apply to checkboxes.

 

Edited July 9, 2021 by zachsa999

[Sean P]

Hi zachsa999

Unfortunately this is caused by some third party audio software that we don't have any control over, namely ASUS SonicRadar and MSI Nahemic. We believe they've recently rolled out an update that has made this issue pop back up.

Please check the list here - https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/

Copy & pasted from that thread:

ASUS Sonic / MSI Nahemic
Problem: User Interface elements can disappear or appear stretched
Cause: ASUS Sonic / MSI Nahemic interferes with Direct3D9 renderering
Solution: Start the application with --no-hw-ui flag, or stop the software (this won't affect the driver or functionality of the sound card)
https://forum.affinity.serif.com/index.php?/topic/49247-16089-issues-tabs-vanishing/&do=findComment&comment=249809

[zachsa999]

3 minutes ago, Sean P said:

Unfortunately this is caused by some third party audio software that we don't have any control over, namely ASUS SonicRadar and MSI Nahemic. We believe they've recently rolled out an update that has made this issue pop back up.

Thank you @Sean P . I Guess I could have found the issue with more research. I uninstalled sonic radar, (its literally the definition of bloatware) and restarted Affinity design and it works.

[Sean P]

13 minutes ago, zachsa999 said:

Thank you @Sean P . I Guess I could have found the issue with more research. I uninstalled sonic radar, (its literally the definition of bloatware) and restarted Affinity design and it works.

That's not a problem! In fairness its actually a fairly tricky connection to make with it being audio based software! Glad you've sorted it - I don't blame you there! My motherboard came with it and decided it was unnecessary.