Affinity 1.9.2 1035 crashes without error?

[GracieAllen]

PC, Windows 10 Pro, 32 GB memory, AMD5700 XT, LOTS of SSD storage

I occasionally try using Affinity Photo for a focus stack or HDR.  It rarely works.  Typically, even for the simplest HDR - 3 images from a Nikon D850, I can add the images, tell it to deghost, and process.  It churns for a while, then disappears.  Nothing.  No error, no popup, nothing.  It very occasionally succeeds - maybe 1 time in 10 for HDR.  I don't think it's ever worked for a focus stack, even a small one of 15 or 20 D850 images. 

Is there somewhere Affinity logs all it's processing so I have some clue why it consistently terminates?

I've NEVER been able to turn on the hardware acceleration - not with the old GTX 970 OR with the new 5700 XT.  The error popup doesn't make much sense:

Windows 10 Pro matches, and it's had 21H1 installed...  and the 5700XT should fit the "modern" GPU.

Is there a reasonably simple way to find out what's going on?

 

[walt.farrell]

9 hours ago, GracieAllen said:

and the 5700XT should fit the "modern" GPU.

 

9 hours ago, GracieAllen said:

Is there somewhere Affinity logs all it's processing so I have some clue why it consistently terminates?

When it crashes you should get a crash report (dump) that you (or we, or Serif) could analyze to see what's happening:

 

[Dan C]

Hi @GracieAllen,

Sorry to hear you're having trouble!

On 7/4/2021 at 2:26 AM, GracieAllen said:

The error popup doesn't make much sense:

if you select 'Yes' to more information in this dialog, what info are you shown please?

As Walt has mentioned above, the 5700XT unfortunately can't be used for Hardware Acceleration currently, due to a bug in AMD's drivers. 

A copy of your latest crash reports may certainly be helpful, but I would also recommend ensuring you have the latest GPU drivers installed, as outdated/corrupt drivers can be the cause of 'random' crashing in Affinity.

Please visit the below link and download the latest driver for your card - 

https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

Once downloaded, do not install this, instead download Display Driver Uninstaller (DDU) from the following link -

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Using DDU, remove all traces of your previous drivers, then install the one you've most recently downloaded. Following this, restart your system and then try using the Affinity app once more - does this stop the crashing for you please?