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Posted

Hey Support Team,
unfortunately my last Affinity Photo file corrupted. I was saving the Document and during that I chose export file and exported it as a tiff because the saving process seemed to be done so far. At that point affinity Photo just froze and even after forced quitting the program it had an impact on the shut down mechanism of my Operating System. 
 
1. Which Operating System are you using?
iMac14,2; macOS 10.15.7 (19H1217); Darwin 19.6.0
2. Which version of Affinity did the file last get saved in?
1.9.3
3. What drive type was the file last saved to (select more than one if needed)?
 
  • Local disk
  • USB disk/Flash disk
  • Google Drive folder
  • OneDrive folder
  • iCloud folder
  • Dropbox folder
  • Network location 
  • Other (please specify)

Best regards,
Luiz

1705980050_048_210628_Beispielrundungenuberall.afphoto

Posted

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail)
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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