My Affinity Photo 1.9.2.1035 closes when opening the program I can't start.

[Kassio]

Hi

I'm new to Affinity Photo I bought it this month.

However when installing on my computer the program starts and closes, only Affinity Designer is working correctly, Photo no!

Help me! 

 

[Komatös]

Hello @Kassio and welcome to the forums.

Please have a look here: 

 

 

[Kassio]

Hello I did the configuration, but still not opening the program.

As you can see the values are correct.

<?xml version="1.0" encoding="utf-8"?>
<Settings xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xsi:type="Serif.Interop.Persona.Settings.PerformanceSettings">
    <RAMUsageLimit>
        <UnitType>Megabyte</UnitType>
        <Value>8192</Value>
    </RAMUsageLimit>
    <DiskWarningLimit>
        <UnitType>Megabyte</UnitType>
        <Value>32768</Value>
    </DiskWarningLimit>
    <UndoLimit>1024</UndoLimit>
    <ViewQuality>0</ViewQuality>
    <AutoSaveInterval>
        <UnitType>Number</UnitType>
        <Value>300</Value>
    </AutoSaveInterval>
    <UsePerfectClipping>False</UsePerfectClipping>
    <UseDithering>True</UseDithering>
    <RetinaPassIndex>0</RetinaPassIndex>
    <UseHardwareAcceleration>False</UseHardwareAcceleration> </Settings>

 

 

[Komatös]

Be sure you have the latest graphic card drivers installed and windows is up to date.

Hold down the CTRL key while you start APhoto,

[Kassio]

Hello now it seems it worked I held CTRL and checked all the options.

I think I discovered the problem is in the Login and Registry that are online for some reason windows is blocking access.

Now everything is ok, I'll come back here thanks a lot!

[Gabe]

Hi @Kassio,

What do you mean by 

2 hours ago, Kassio said:

I think I discovered the problem is in the Login and Registry that are online for some reason windows is blocking access.

How did you actually fix it? By CTRL run up? 

[Kassio]

I held CTRL and checked all the options, then it worked when I went to login it closed.

So I held CTRL again and tried to login and it was.

[Gabe]

What Windows version are you running? 

Can you attach a crash report? 

 

[Kassio]

Unfortunately,

It stopped working again and is not generating any error log. 😔

Need help!

See this video Video Affinity Error

 

 

[Komatös]

Can you tell us more about the computer you use? Which CPU and GPU, which Windows and version?

[Kassio]

Hello Komatös,

Of course, my computer is a:

Ryzen 3 PRO 4350G
16gb ram 
AMD Radeon Graphics 
Window 10 Pro 64bits - Version 10.0.19041 

Thank You!
 

[Komatös]

OK, have you installed the latest AMD system drivers and maybe also the graphics card driver?

At second: Can you provide us the log.txt. You'll find this file in the root of %appdata%\affinity\photo\1.0.

[RichardMH]

I seem to have solved my crash problems by doing a clean install of the graphics drivers. I have Nvidia GPU though and its straightforward. It may also be worth seeing if the beta works for you. They have resolved some issues there. It runs in parallel with the retail version.

[Kassio]

20 hours ago, RichardMH said:

Parece que resolvi meus problemas de travamento fazendo uma instalação limpa dos drivers gráficos. Eu tenho GPU Nvidia embora e é simples. Também pode valer a pena ver se o beta funciona para você. Eles resolveram alguns problemas lá. Funciona em paralelo com a versão de varejo.

Hello Dear,

It seems that way it worked for me too. 

I will perform some more tests and notice here.

Thank you!!