PaulW61 Posted June 28, 2021 Posted June 28, 2021 I just purchased Affinity Photo and Affinity Publisher for my wife. The email and product keys have my email address attached to the purchase. How do I change the email address so that she is registered and receives updates? Thanks! Quote
Old Bruce Posted June 28, 2021 Posted June 28, 2021 Not 100% sure on this but I think she just needs to know your email address and then the Product Key of course. I would check the accounts forum at https://forum.affinity.serif.com/index.php?/forum/51-customer-service-accounts-and-purchasing/ and maybe ask there. EDIT: See Alfred's more accurate advice. Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.6.0 | Affinity Photo 2.6.0 | Affinity Publisher 2.6.0 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that.
Alfred Posted June 28, 2021 Posted June 28, 2021 The product key is permanently tied to the email address used at the time of purchase, but if you sign in to your Affinity Store account and visit the ‘Account details’ page you can update the email address stored there. https://store.serif.com/account/details Old Bruce 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
PaulW61 Posted June 28, 2021 Author Posted June 28, 2021 I previously purchased a copy of Affinity Photo. If I change the email address in the Account Details page, I assume that all future notices will go to her. I think it may be easier to request a refund for the purchase and then buy them again with correct credentials. Is it difficult to get a refund? Quote
walt.farrell Posted June 28, 2021 Posted June 28, 2021 8 minutes ago, PaulW61 said: Is it difficult to get a refund? Just contact affinityreturns@serif.com and they can handle it for you. You can then buy with her credentials, or buy a redemption code and let her purchase it using the redemption code as payment. Alfred 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
PaulW61 Posted June 28, 2021 Author Posted June 28, 2021 I will set up an account for her and then request a refund for my purchase and, concurrently, buy the software with her email info. Thanks everyone! Alfred 1 Quote
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