How Do I register my Affinity products? (Split)

[Frank Van Atta]

Can not register Affinity Designer.  I click on My Account, then Register Now, then Open sign-in page, then Complete sign-in, and I get an error screen:

We're sorry

Something went wrong during registration or sign in

Server reported error (code 400.registration.complete:session-

not-valid): Unknown error 400.registration.complete: session-

not-valid[trace: EROE1P58DZM6H96B6]

If I open Affinity Photo and go to My Account it shows that I have downloaded the textures and brushes that come with Affinity Designer, but my Downloads and product keys page on store.serif.com says "You will receive this free kit automatically when you register your app after install" next to all of these products.

What now?  How do I register Affinity Designer?

 

[DWright]

Can you please let me know which operating system that you are using.

[Frank Van Atta]

Windows 10.  I also have Affinity Photo and had no problems installing or registering it.

[user2021]

Cancel post-figured it out

Edited July 2, 2021 by user2021
Cancel post-figured it out

[Frank Van Atta]

What does that mean, "Cancel post-figured it out"?  I still can't register Affinity Designer.

[emmrecs01]

@Frank Van Atta

@user2021 has obviously resolved whatever problem he/she had!  Hence he/she has edited the post to remove the actual question.

[Alfred]

1 hour ago, emmrecs01 said:

@user2021 has obviously resolved whatever problem he/she had!  Hence he/she has edited the post to remove the actual question.

I wish people wouldn’t do that! Since these forums exist primarily to provide support to users, many of whom encounter similar problems, it’s not helpful if a user who posts about a problem and subsequently solves it simply removes the question they posed. A much better course of action is to leave the question intact and to reply to the post with a brief description of the solution to the problem.

[Frank Van Atta]

I found the solution; first I closed all internet browsers, then tried signing in from the My Account icon in Affinity Designer again. It worked, and I was able to register the product.