Michael Kechinov Posted June 28, 2021 Share Posted June 28, 2021 (edited) Hello. I purchased 3 licenses -- 2 for Windows and 1 for MacOS (by mistake). Is there any chance to replace MacOS license to Windows license? The reason of this mistake: 2 landings (photo and designer) have 'buy now' button which redirects to platform select, but publisher landing has button `buy now` which automatically adds macos version to shopping cart. Edited June 28, 2021 by Michael Kechinov Added details about UX during purchase Quote Link to comment Share on other sites More sharing options...
Adam Posted June 28, 2021 Share Posted June 28, 2021 Hello @Michael Kechinov Thanks for getting in touch. Could I ask that you email me directly, so I can look into this situation for you further? Please use the email address affinityorders@serif.com and quote my name. Best Regards, Adam Quote Link to comment Share on other sites More sharing options...
Michael Kechinov Posted June 28, 2021 Author Share Posted June 28, 2021 Problem solved. Thank you, Adam! Quote Link to comment Share on other sites More sharing options...
Roger Rossette Posted June 30, 2021 Share Posted June 30, 2021 The same happened to me, but I bought the license for Windows by mistake. Publisher landing has button `buy now` which automatically adds Windows version to my shopping cart. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 30, 2021 Share Posted June 30, 2021 8 hours ago, Roger Rossette said: Publisher landing has button `buy now` which automatically adds Windows version to my shopping cart. So it does. Thanks for mentioning that, Roger. I'm sure that @Adam or someone else from Serif will be interested in learning that, and will get the team to fix it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Alfred Posted June 30, 2021 Share Posted June 30, 2021 10 minutes ago, walt.farrell said: Thanks for mentioning that, Roger. I'm sure that @Adam or someone else from Serif will be interested in learning that, and will get the team to fix it. The OP mentioned a variant of the same problem: On 6/28/2021 at 10:51 AM, Michael Kechinov said: The reason of this mistake: 2 landings (photo and designer) have 'buy now' button which redirects to platform select, but publisher landing has button `buy now` which automatically adds macos version to shopping cart. walt.farrell 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
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