Accidentally purchased a license for wrong platform, can it be exchanged?

[Michael Kechinov]

Hello. I purchased 3 licenses -- 2 for Windows and 1 for MacOS (by mistake). Is there any chance to replace MacOS license to Windows license?

The reason of this mistake: 2 landings (photo and designer) have 'buy now' button which redirects to platform select, but publisher landing has button `buy now` which automatically adds macos version to shopping cart.

Edited June 28, 2021 by Michael Kechinov
Added details about UX during purchase

[Adam]

Hello @Michael Kechinov

Thanks for getting in touch. Could I ask that you email me directly, so I can look into this situation for you further?

Please use the email address affinityorders@serif.com and quote my name.

Best Regards,

Adam

[Michael Kechinov]

Problem solved. Thank you, Adam!

[Roger Rossette]

The same happened to me, but I bought the license for Windows by mistake.

Publisher landing has button `buy now` which automatically adds Windows version to my shopping cart.

[walt.farrell]

8 hours ago, Roger Rossette said:

Publisher landing has button `buy now` which automatically adds Windows version to my shopping cart.

So it does. Thanks for mentioning that, Roger. I'm sure that @Adam or someone else from Serif will be interested in learning that, and will get the team to fix it.

[Alfred]

10 minutes ago, walt.farrell said:

Thanks for mentioning that, Roger. I'm sure that @Adam or someone else from Serif will be interested in learning that, and will get the team to fix it.

The OP mentioned a variant of the same problem:

On 6/28/2021 at 10:51 AM, Michael Kechinov said:

The reason of this mistake: 2 landings (photo and designer) have 'buy now' button which redirects to platform select, but publisher landing has button `buy now` which automatically adds macos version to shopping cart.