Documents open on wrong screen.

[GaryDave]

Hey, as the title suggests whenever I create a new document (or new document from clipboard), it opens on the wrong monitor.

I'm using Windows 10, Affinity Photo v 1.9.2.1035.

I have seen a thread about deleting the Window.xml file (when affinity is closed), this did not work for me.

Some details:
- I have two displays, My primary display is number 2. Documents open on Display 1
- If I set my primary to 1, delete Window.xml: The splash (loading image) appears on 2, Affinity opens on 1, new documents open on 1.
- Set primary back to 2, delete Window.xml: The splash appears on 2, Affinity opens on 2, new documents open on 1.

Other info:
- Display 2 (my primary) is a standalone monitor, plugged into a laptop via USB C
- Display 1 is the laptop screen (I don't use this)

[Dan C]

Hi @GaryDave,

Welcome to the Affinity forums and I'm sorry to hear you're having trouble!

I'd like to try resetting the application back to default settings, as I hope this will resolve the issue for you.

Please make sure that the Affinity app is closed, then can you please open Windows Run (Windows Key + R) then paste the following string and press OK:

%ProgramData%\Affinity\Photo\1.0

In the window that opens, please select the 1.0 folder and rename this to 1.0(Old), then restart the Affinity app (you should see a new 1.0 folder is created in this location) and load a new image. Does this now open on the correct monitor for you?
Many thanks in advance!

[GaryDave]

Hey Dan thanks for the response,

Unfortunately that hasn't done it. I should have specified that I have the documents set to open in floating windows, the default behaviour of docked windows is fine, since they dock in Affinity which is on the correct monitor.

Even if I create a new document, drag it over to my main display, do some doodles, save it and close it. When I "open recent" the same file still opens on the wrong monitor. Pretty bizarre.  

[Dan C]

Many thanks for letting me know and I'm sorry to hear this - I'm having a little trouble replicating this issue here and I suspect this is due to both my monitors being connected to a singular computer GPU, rather than an external display for a laptop. I'm working to setup a system I can test this on, but in the meantime can you please open Windows Run once more, then navigate to:

%AppData%\Affinity\Photo\1.0\Workspaces\Photo

In this folder, you should see 'WindowProfile.xml', could you attach a copy of this here for me?

[GaryDave]

Sorry for the late response, I've switched to docked mode for now so not sure if the xml will be of much use, but I'll attach it anyway

 

WindowProfile.xml

[Dan C]

My sincerest apologies for the delay @GaryDave, as I have been testing this internally with a few different setups.

I can confirm we've been able to replicate this bug and therefore I'm getting it logged with our developers now. I hope this helps

[GaryDave]

Good to know it's not something that can happen only to me for some unexplainable reason. Thanks Dan.

[RVT]

I'm having this problem, too... laptop... images open on laptop screen (1) and not my main screen (2). I'm guessing it's still on the to-do list?

[Dan C]

Hi @RVT,

Welcome to the Affinity Forums & sorry to hear you're having trouble!

The above issue logged with our team is specific to the Documents open in a new floating window option, enabled in Settings:

Can you please confirm for me, do you have this option enabled - or are you reporting a different issue with this option unchecked?

Many thanks in advance

[RVT]

Quote

Can you please confirm for me, do you have this option enabled

 

Yes, I do.

Edited July 9, 2024 by RVT

[Dan C]

Thanks for verifying that for me and I'm sorry to hear this - I can confirm this issue is still open with our development team as a bug and I'm able to replicate this in the latest version, therefore I will be sure to 'bump' this with our team now to bring it to their attention once again.

This issue only occurs on devices with a 'built-in' monitor, such as when using a laptop with an external monitor connected and does not occur with 2 monitors connected to 1 tower PC, therefore is unfortunately a little trickier to fix than it may appear though our team do hope to have this addressed in a future update.

I hope this helps!

[RVT]

I can also confirm that if I turn off the laptop screen and just use my two external monitors, everything works as expected.

To turn off the laptop screen:

• hold down the Windows key, and
• hit P, then
• from the Project menu that pops up on the right side of the primary monitor,
• select Second Screen Only.

Perhaps this will give your development team a little more insight and help them find a fix.

Edited July 10, 2024 by RVT

[Dan C]

Many thanks for the further information provided - this is certainly helpful and I'll be sure to include it within the development log now

[RVT]

Perhaps you could put my name on the list of those to be informed when this bug is fixed? That would be just aces!

[walt.farrell]

15 minutes ago, RVT said:

Perhaps you could put my name on the list of those to be informed when this bug is fixed? That would be just aces!

The Affinity Info Bot will post to this thread with details of the fix and how to get it. There's no specific list of users to inform. If you want to know you can Follow this topic.

[RVT]

I'm assuming that since I've been getting email informing me when someone posts on this topic... well, I must be good to go, right? 🙂

Edited July 11, 2024 by RVT

[Dan C]

As Walts pointed out above, the 'Affinity Info Bot' will post in this thread once the issue has been confirmed as fixed by our QA team - and if you're already receiving email notifications for replies to this thread it sounds as though you are currently 'Following' the thread, therefore you should receive an email notification when the report is closed and the bot posts within this thread

[Affinity Info Bot]

The issue "[Win] " Documents open in a new floating window " always defaults to monitor 1, regardless of the App / last window position for built-in displays (ie laptop)" (REF: AF-3774) has been fixed by the developers in the latest beta build (2.6.0.2805). The fix is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.

[DrakeSoft]

@Affinity Info Bot I am using Affinity versions 2.6.0. About two months ago, the applications designer, publisher and photo started opening on my secondary monitor. I moved them back to my primary monitor, but when I open them again on the next occasion, they either move back to the secondary monitor, or any dialogs, like colour chooser moves to the second monitor. At the moment, every time I open the app and invoke the colour chooser it opens to the far right of the secondary monitor. Sometimes I have just the left edge visible with most of the dialog truncated by the right edge of the secondary monitor. (see attached screenshot)
This behavior started about two months ago. Prior to that, they predictably opened on the primary monitor.
I have now downloaded the latest beta version to see if it resolves the issue.

 

[DrakeSoft]

I can confirm the problem still exists on the latest beta. 

[NathanC]

Hi @DrakeSoft apologies for the late response,

The issue you have described does appear to be slightly different to what has been fixed in the 2.6 update as this issue was related specifically to floating document windows on built in displays (E.G Laptop Display).

If you're still experiencing the issue as of the 2.6.2 release update, could you answer the questions I outlined in the thread below?

Many thanks

[DrakeSoft]

• What version of Windows are you using? -> Windows 11 Home Edition
• Are you using the MSIX or MSI/EXE version of the apps? -> MSI, but all subsequent upgrades were through the apps themselves
• Does this occur on every restart of the apps, or just intermittent/randomly? -> Almost every restart
• Can you provide a screenshot of your Windows display settings, and also confirm which is the primary display? -> 1 is the primary
• Are both displays external, and connected to the same Graphics card? -> Yes
• Can you provide a screen recording demonstrating this behaviour? -> See below, this morning I opened the color picker, and it displayed mostly off screen to the right of the second monitor. Man times the main application will display on monitor 1 and dialogs one monitor 2. Occasionally the entire application displays mostly on monitor two with some of it displaying on monitor 1.
  
  
   

[DrakeSoft]

I installed 2.6.3 of Affinity Publisher this morning. The entire application opened on the wrong screen (secondary monitor). I had to drag it back to the primary screen and resize it.

[NathanC]

Hi @DrakeSoft,

I've mirrored your display setup, arrangement and config on a W11 system with two external displays connected, but this isn't an issue I'm able to replicate unfortunately, there are likely some local environment differences factoring in here. The app window and panels are correctly remembering their last position regardless of which display is currently in focus.

With the app closed could you try deleting the Window.xml found in %APPDATA%/Affinity/Photo/2.0/Settings - this should reset the last known window position and open on the active display.

Additionally, delete the WindowProfile.xml found in  %APPDATA%/Affinity/Photo/2.0/Workspaces/Photo to reset the Photo persona's last known panel positions.

If you then re-open the app the panels should reset and the app window should open on the currently active display, if you close and re-open the app again, see if it keeps this same position.

[DrakeSoft]

I do not see those files in the locations you have suggested. All I see in that location are directories associated with version 1.0