luca02 Posted June 26, 2021 Posted June 26, 2021 Hi, I just bought Affinity Designer and Affinity Publisher and whenever I am trying to create a new document, they crash. I can open and work on my existing illustrator and Indesign files just fine. I am running the programs on a system with a Ryzen 9 5900x, an RTX 3080 and 32gb of ram with all the current drivers installed. Quote
Dan C Posted June 28, 2021 Posted June 28, 2021 Hi @luca02, Welcome to the Affinity Forums and I'm sorry to hear you're having trouble! Please open the Affinity app and navigate to Edit > Preferences > Performance. In the dialog that opens, please untick Hardware Acceleration from the bottom of the list, then restart the Affinity app as prompted. Once restarted, try opening/creating a new document - does this stop the app from crashing for you? luca02 1 Quote
luca02 Posted June 28, 2021 Author Posted June 28, 2021 Thanks @Dan C, now everything is working fine 👍 Dan C 1 Quote
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