Affinity Designer on Windows 10 64 Bit Problem

[AmerKaricDesign]

Hi guys, 

I had Affinity Designer on my old laptop (Windows 7) since 2018. Now I bought a new laptop (Windows 10) because my old one is dead. I succesfully installed first version of AD on my new laptop but, when I tried to update it with the latest version of Affinity Designer I've received message that it can't be done because application is not compatible with 64 Bit system. I also purchased another license and downloaded Affinity but, same problem. Can anybody help me? 

 

Thank you! 

[walt.farrell]

My first suggestion would be to verify that the download worked correctly.

1. Right-click on the installer .exe file and choose Properties.
2. Click on the Digital Signatures tab at the top of the Properties dialog, and then click on each of the entries and click on Details.
   

If you do not have the Digital Signatures tab, or if either signature does show up as "OK" in the details, your downloaded file is corrupted. You will need to try downloading again, possibly using a different browser or PC.

[GarryP]

12 hours ago, AmerKaricDesign said:

I've received message that it can't be done because application is not compatible with 64 Bit system.

It’s worth noting that the Affinity applications are only 64-bit and so they are designed to work only on 64-bit systems.
If you provide a screen-shot of the message you get it might help with problem diagnosis.

[AmerKaricDesign]

19 hours ago, walt.farrell said:

My first suggestion would be to verify that the download worked correctly.

1. Right-click on the installer .exe file and choose Properties.
2. Click on the Digital Signatures tab at the top of the Properties dialog, and then click on each of the entries and click on Details.
   

If you do not have the Digital Signatures tab, or if either signature does show up as "OK" in the details, your downloaded file is corrupted. You will need to try downloading again, possibly using a different browser or PC.

Just tried this. Everything is alright with Digital Signature but, still the same problem. 

This message pops up on my screen:

"Setup cannot proceed for the following reasons: *Supported Windows version not found." 

[walt.farrell]

3 minutes ago, AmerKaricDesign said:

"Setup cannot proceed for the follow ing reasons: *Supported Windows version not found." 

Try this: Click Start, then type "About" (without the " marks) and select the "About Your PC" entry. Give us a screenshot of that info.

 

[AmerKaricDesign]

21 minutes ago, walt.farrell said:

Try this: Click Start, then type "About" (without the " marks) and select the "About Your PC" entry. Give us a screenshot of that info.

 

Hey Walt, 

Thanks for a quick reply. I think I found what is the issue on this topic.