Affinity Publisher won't show some installed fonts

[Brianna98]

Hi.  I am new to Publisher on a free trial for windows.  I am trying to use my brand fonts to create a template.  All of the fonts I am trying to use are installed on my Windows PC, but a few fonts from the font family don't appear at all in Publisher as options.  (The font is Raleway, and Raleway Light and Regular do not appear, even though they are installed.)  I have tried re-installing the missing fonts, and Publisher says it is updating the fonts, but they still don't show up, even after restarting the program.  I can see and use those fonts in wordpad, but not in publisher.  Am I missing something here?

[Komatös]

Hello @Brianna98 and welcome to the forums.

All font styles are displayed for me. From which source did you get the font?

 

 

[Brianna98]

@Komatös I downloaded them from fonts.google.com as a zip folder, unzipped them, and installed the individual truetype files.  They were all installed the same way, but certain ones don't show up.

[WKansepa]

16 hours ago, Brianna98 said:

Hi.  I am new to Publisher on a free trial for windows.  I am trying to use my brand fonts to create a template.  All of the fonts I am trying to use are installed on my Windows PC, but a few fonts from the font family don't appear at all in Publisher as options.  (The font is Raleway, and Raleway Light and Regular do not appear, even though they are installed.)  I have tried re-installing the missing fonts, and Publisher says it is updating the fonts, but they still don't show up, even after restarting the program.  I can see and use those fonts in wordpad, but not in publisher.  Am I missing something here?

Hi Brianna98

You haven't indicated your operating system version... But if it's Windows 10, don't use the Windows Font View to install the font. I would suggest that you right click on the font that you need to install and select the "Install for all users" option. I have seen it work wonders.

[Brianna98]

@william I am using Windows 10.  I tried the "Install for all users" method instead of opening the file in the Font View, but it still does not show those fonts in Publisher.  Not sure what might cause that to happen.

[Komatös]

Maybe you forgot to select the styles. Did you install file by file or select all files and then install them?

 There should be 12 files in the zip file. The normal font with 11 styles and Railway Dots with the regular style.

The zip file contains the font files that are also installed on my computer. 

Raleway.zip

[Brianna98]

@KomatösI installed them file by file, but I have 18 files in the font family downloaded from Google (not including Raleway Dots). I tried installing the files you attached in your previous reply, and for some reason, all of the ones in that folder worked fine and I can see them in Publisher.  That folder did not have Raleway Light, so I tried downloading it from another site and for some reason it works just fine.  Not sure why the ones downloaded from fonts.google.com wouldn't all work, but I got all of the fonts I needed and they show up now in Publisher.  Thanks @Komatös and @william for your help!

[Komatös]

Your are welcome. 

And it seems that I have an older version as on Google today.

[kenmcd]

On 6/24/2021 at 1:39 PM, Brianna98 said:

Hi.  I am new to Publisher on a free trial for windows.  I am trying to use my brand fonts to create a template.  All of the fonts I am trying to use are installed on my Windows PC, but a few fonts from the font family don't appear at all in Publisher as options.  (The font is Raleway, and Raleway Light and Regular do not appear, even though they are installed.)  I have tried re-installing the missing fonts, and Publisher says it is updating the fonts, but they still don't show up, even after restarting the program.  I can see and use those fonts in wordpad, but not in publisher.  Am I missing something here?

This can happen if you have installed fonts over the previous fonts without un-installing first, and/or the current font files are locked by some application when you un-install (causing the font files to stay there). Then when you install the fonts again you have more than one file for the same fonts in your font folder. Then the Affinity apps scan the fonts folders, find more than one file for the same font, then get confused, and then show nothing for that particular font.

You can have fonts installed in more than one place.

Installing from the Windows Font Viewer will install the fonts in your user fonts folder.

C:\Users\USER_NAME\AppData\Local\Microsoft\Windows\Fonts

USER_NAME should be your user name.
Make sure there are no fonts installed here. It should be empty.

Highlighting the font files and then selecting Install for All Users will install the fonts in the Windows Font folder.

C:\Windows\Fonts 

Always use this way to install fonts so they are all in one place.

I have found that apps such as browsers, font managers, etc. will lock the font files.
So to make sure the font files are actually deleted when being un-installed, close down these apps first.
After un-installing fonts I check the Windows Fonts folder to make sure the font files are actually gone.
Then I install the new fonts.

There should be no font files in the Fonts folder which have a number suffix on them.
If they do it means a duplicate was installed.

Look for duplicates like:
Raleway-Regular.ttf
Raleway-Regular_0.ttf
Raleway-Regular_1.ttf
etc.

When a font file is locked and another version is installed, Windows adds a number suffix to the font file name.
Windows knows which file is actually installed, but the Affinity apps appear to just scan the Fonts folders so they pick-up the duplicates.
And when Affinity apps are confused by the duplicates, they may show nothing - like your situation.

 

[Brianna98]

@LibreTraining That was very helpful!  Once I finished setting up my document, I tried exporting it as a PDF, and only the presets that rasterize everything would show Raleway Bold.  (The rasterized versions made all of the text and vector shapes wavy-edged.)  Instead of showing Raleway Bold, it showed a bunch of illegible all-caps text every place I had made the text bold.  Uninstalling the fonts from the location you mentioned and re-installing them in the other folder seems to have fixed this issue as well.  Thanks for your help!