Monitor Colour Problem

[DJohnstone]

Hi,

I own a ViewSonic VA-2719-2K-SMHD monitor. The drivers from ViewSonic are installed and Windows 10 is set to use the ViewSonic 6500K ICC profile for the monitor. The monitor has been physically set to its sRGB preset (it is advertised as being pre-calibrated for sRGB).

Within Affinity, the colour profiles are set to the default sRGB entries.

My problem is that any white (255,255,255) areas in my document come out as a pale shade of yellow, whilst white parts of the UI and the "page" itself are exactly white as they should be.

Any suggestions?

 

Regards,

Dominic

[NotMyFault]

Hi Dominic,

This might help:

 

Regards

[NotMyFault]

I never had an issue on 2 windows 10 PCs, first with Dell 2408 set to Adobe RGB, now LG34 5K with HDR & DCI-P3, and at least LG uses profile V4 (and HW calibration). So i cannot confirm @BofG that there is a general problem.

Both used with ootb profile first, and later switched to Spyder 5 calibration (or LG calibration studio SW & spider HW).

 

@DJohnstone: Can you try o open a test image with a modern browser (chrome, firefox, edge)? These are able to respect color profiles (whereas Windows Photo App, Explorer preview etc. can't).

 

[DJohnstone]

13 hours ago, NotMyFault said:

Hi Dominic,

This might help:

 

Regards

@NotMyFault Thank you - this has solved my problem. By manually forcing the Windows default sRGB profile, whites look correct. I have tried to get in contact with ViewSonic about this but they are extremely unhelpful. They won't do anything in the way of answering questions, they want me to pay to send the monitor in for servicing when clearly the monitor itself works.

Thanks again for your help, and thanks too to @BofG for your input.

[DJohnstone]

Hi BofG,

See colour profile attached.

Thanks

VA2719-2K_Series.ICM

[DJohnstone]

@BofG That seems interesting, but I'm afraid the technical details are right over my head. 🤣 

From what you've said my understanding is that ViewSonic have not released an updated ICC profile for my monitor. Is there any way I could get around this, by using a different profile, say?

And about the colour reproduction, that's great to hear! How were you able to determine this?

[DJohnstone]

@BofG Thanks for the clarification. I'll just tell the monitor to use the default sRGB profile then. That definitely stops the "yellow" tinge in Affinty.

[NotMyFault]

If you are really care about color accuracy, you should consider investing ~100-200€ into a calibration tool like spider, X-rite or similar. Or ask a friend who has one - after the profile is generated & imported to the OS, you won't need the tool any more - except you want to re-calibrate frequently.