10on12 Posted June 23, 2021 Posted June 23, 2021 This has just started happening. Click the Designer Icon – gets as far as the welswelsomeome screen/panel then crashes. Running OS Catalina 10.15.7 Any ideas? S Crash report atached. Affinity Design crash report.rtf Quote
Dan C Posted June 24, 2021 Posted June 24, 2021 Hi @10on12, Sorry to hear you're having trouble! Can you please confirm for me, are you attempting to open a document as well as the app when it crashes, or are you simply launching the application? I'd like to see your Performance settings and would ask you to try changing these settings. Are you able to navigate to Affinity Designer > Preferences > Performance without the app crashing? Many thanks in advance Quote
10on12 Posted June 30, 2021 Author Posted June 30, 2021 HI Dan, no the app doesn't load sufficiently enough to check that. I get about 2 seconds of the welcome screen, and then it crashes. Any ideas?? S Quote
10on12 Posted June 30, 2021 Author Posted June 30, 2021 Monitoring the memory usage – it sucks up every MB in an attempt to load up before crashing. S Quote
Dan C Posted June 30, 2021 Posted June 30, 2021 Thanks for confirming that for me and I'm sorry to hear this! Can you please follow the below link and download the OpenCL Disabler. Follow the instructions to disable this for your applications, then try launching the app once again - Does this resolve the crashing for you? Quote
10on12 Posted July 1, 2021 Author Posted July 1, 2021 IS this for a Windows install? I'm running Mac OS S Quote
Dan C Posted July 2, 2021 Posted July 2, 2021 My apologies, I believe I'm also dealing with yourself via email - so I'll continue to support you there Quote
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