How Do I register my Affinity products?

[Elwali]

Hi,

The only software showing in the "Registered apps & devices" is Affinity Publisher. Designer and Photo are not there.

How can I do that?

Thank you 

[StevenS]

Hi @Elwali,

For help registering the Affinity apps, please see this link.

[Elwali]

Thank you

[Frank Van Atta]

Can't register Affinity Designer no matter what I do, and none of the links on the right side of the Welcome screen work.

[walt.farrell]

10 minutes ago, Frank Van Atta said:

Can't register Affinity Designer no matter what I do, and none of the links on the right side of the Welcome screen work.

Welcome to the Serif Affinity forums.

I see you have an earlier topic that the moderators split off from this old topic. That will probably be where they respond to your registration problem.

I'm not sure whether the symptoms you reported there are related to these new symptoms or not, but if the links on the Welcome Screen aren't working that suggests that you may have a firewall getting in the way of outbound communications from the Affinity applications.

I would start by checking any firewall applications that you have installed on your system. It might also help if you tell us what OS you're using, and which firewall application(s) you have installed, if any.

[Frank Van Atta]

I am using Windows 10; the only firewall I'm using comes with Windows 10.  I turned this firewall off and still couldn't register.

As I noted above, I also have Affinity Photo installed and was able to register it with no problem.

 

The only real problem here is not being able to register Affinity Designer; the links to tutorials and whatever not working (they don't work in Affinity Photo, either) is not of any real concern because I can go straight to those links on the internet.

 

[walt.farrell]

27 minutes ago, Frank Van Atta said:

The only real problem here is not being able to register Affinity Designer;

If the firewall is off them I'm out of ideas, Frank. Sorry.

Possibly @StevenS will have some additional thoughts.

[Frank Van Atta]

So, isn't there a way to register the product by going direct to the website?

[walt.farrell]

29 minutes ago, Frank Van Atta said:

So, isn't there a way to register the product by going direct to the website?

No.

[StevenS]

21 hours ago, walt.farrell said:

Possibly @StevenS will have some additional thoughts

This one has me stumped I'm afraid 🤔

I'll get someone with a bit more knowledge than myself to take a look at this and hopefully we can figure it out.

[carl123]

On 6/28/2021 at 3:37 PM, Frank Van Atta said:

and none of the links on the right side of the Welcome screen work.

There is an old FAQ on welcome screen problems that you might want to eliminate as a possible cause of your issues

 

[Frank Van Atta]

Reset Internet Explorer and made sure Affinity Designer was white-listed and links still don't work.

Isn't there a direct link to the register web page I can use to bypass the welcome screen?

[emmrecs01]

5 hours ago, Frank Van Atta said:

Isn't there a direct link to the register web page I can use to bypass the welcome screen?

You asked that earlier, and the answer is still No, sorry

[walt.farrell]

6 hours ago, Frank Van Atta said:

Isn't there a direct link to the register web page I can use to bypass the welcome screen?

Registration does not use the Welcome Screen, though underneath everything they may be using the same technology if both are not working.

[Frank Van Atta]

I found the solution; first I closed all internet browsers, then tried signing in from the My Account icon in Affinity Designer again. It worked, and I was able to register the product.

 

[walt.farrell]

Thanks for letting us know.