NATASHA DARDEN Posted June 17, 2021 Share Posted June 17, 2021 MY AFFINITY PHOTO KEEPS FREEZING UP I GET A NOT RESPONDING NOTIFICATION. IT'S JUST IN PHOTO THE DESIGNER HAS NEVER DONE THIS. Franzi von Fragenfeld 1 Quote Link to comment Share on other sites More sharing options...
RichardMH Posted June 17, 2021 Share Posted June 17, 2021 5 hours ago, NATASHA DARDEN said: MY AFFINITY PHOTO KEEPS FREEZING UP I GET A NOT RESPONDING NOTIFICATION. IT'S JUST IN PHOTO THE DESIGNER HAS NEVER DONE THIS. Do you have OpenCl acceleration on? (Edit->Preferences-> Peformance). I get regular freezes with it on. Franzi von Fragenfeld and Chris B 1 1 Quote Link to comment Share on other sites More sharing options...
Brian Wolf Posted June 18, 2021 Share Posted June 18, 2021 I'm not the original poster, but came here for the same issue. Thank You, RichardMH, I turned off Open CL Acceleration, and the problem is solved. Hopefully the OP had the same result. Quote Link to comment Share on other sites More sharing options...
Franzi von Fragenfeld Posted June 19, 2021 Share Posted June 19, 2021 F.CK! F.CK! F.CK! Pardon me swearing, but I lost just over 6 hours trying to do something which normally should take an hour due to this!!! WHY IS SERIF NOT INFORMING THEIR CUSTOMERS ABOUT SUCH AN ISSUE? I mean you guys & gals created a great piece of software, really, but this should be really an issue high up on the list of things to make your clients aware of or to be fixed. I am running a very powerful machine (AMD Ryzen 9 3950X 16-Core Processor 3.49 GHz, 64GB Ram, NVIDIA 2070 Super Refresh) and my machine kept endlessly crashing. Switch off OpenGL acceleration and all is well. Might be better to have that switched off by default. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted June 23, 2021 Staff Share Posted June 23, 2021 Hi Franzi von Fragenfeld, I'm very sorry to hear that. I'm surprised you are experiencing issues with OpenCL with that setup. Our work PC's have Nvidia 1080's in them and I use my laptops RTX 2060 and my desktops RTX 3080 and I've had next to no issues. I suppose I do not use the software like an 'actual user' would. Can you tell me what happened exactly? What driver are you using? Studio or Game? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Franzi von Fragenfeld Posted June 25, 2021 Share Posted June 25, 2021 On 6/23/2021 at 11:17 AM, Chris B said: Hi Franzi von Fragenfeld, I'm very sorry to hear that. I'm surprised you are experiencing issues with OpenCL with that setup. Our work PC's have Nvidia 1080's in them and I use my laptops RTX 2060 and my desktops RTX 3080 and I've had next to no issues. I suppose I do not use the software like an 'actual user' would. Can you tell me what happened exactly? What driver are you using? Studio or Game? Hi, please find attached the system info from the NVIDIA panel. What happened? I moved a large number of pixel graphics in my file to a different place. The canvas is about 6000x3000. Affinity (latest edition) frooze every time I did that. Once openGL was off all worked normal. Hope this helps Fran NVIDIA System Information 06-25-2021 10-03-38.txt Chris B 1 Quote Link to comment Share on other sites More sharing options...
Komatös Posted June 25, 2021 Share Posted June 25, 2021 Hello @Franzi von Fragenfeld there are new graphics card driver. Please install, but before deinstall the old driver completly. And if you do not play games, get the studio driver. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
melmere Posted June 28, 2021 Share Posted June 28, 2021 I suddenly started to crash as my windows updated, I think it updated me enough to use the accelerate memory through your vid card as that was suddnely tuned on and hadn't been able to get it to work before. Turned accelerate off and it is fine again. Quote Link to comment Share on other sites More sharing options...
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