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F.CK! F.CK! F.CK!

Pardon me swearing, but I lost just over 6 hours trying to do something which normally should take an hour due to this!!!

WHY IS SERIF NOT INFORMING THEIR CUSTOMERS ABOUT SUCH AN ISSUE?
I mean you guys & gals created a great piece of software, really, but this should be really an issue high up on the list of things to make your clients aware of or to be fixed.

I am running a very powerful machine (AMD Ryzen 9 3950X 16-Core Processor 3.49 GHz, 64GB Ram, NVIDIA 2070 Super Refresh) and my machine kept endlessly crashing.
Switch off OpenGL acceleration and all is well. Might be better to have that switched off by default.

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Hi Franzi von Fragenfeld,

I'm very sorry to hear that. I'm surprised you are experiencing issues with OpenCL with that setup. Our work PC's have Nvidia 1080's in them and I use my laptops RTX 2060 and my desktops RTX 3080 and I've had next to no issues. I suppose I do not use the software like an 'actual user' would. Can you tell me what happened exactly?

What driver are you using? Studio or Game?

 

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On 6/23/2021 at 11:17 AM, Chris B said:

Hi Franzi von Fragenfeld,

I'm very sorry to hear that. I'm surprised you are experiencing issues with OpenCL with that setup. Our work PC's have Nvidia 1080's in them and I use my laptops RTX 2060 and my desktops RTX 3080 and I've had next to no issues. I suppose I do not use the software like an 'actual user' would. Can you tell me what happened exactly?

What driver are you using? Studio or Game?

 

Hi,

please find attached the system info from the NVIDIA panel.
What happened?
I moved a large number of pixel graphics in my file to a different place. The canvas is about 6000x3000.
Affinity (latest edition) frooze every time I did that. Once openGL was off all worked normal.

Hope this helps ;-)

Fran

NVIDIA System Information 06-25-2021 10-03-38.txt

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Hello @Franzi von Fragenfeld there are new graphics card driver. Please install, but before deinstall the old driver completly. And if you do not play games, get the studio driver.

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.2792)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3693) 

Affinity Suite V 2.3 & Beta 2.3
Better translations with: https://www.deepl.com/translator  
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I suddenly started to crash as my windows updated, I think it updated me enough to use the accelerate memory through your vid card as that was suddnely tuned on and hadn't been able to get it to work before.  

 

Turned accelerate off and it is fine again. 

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