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Affinity Photo erases pixels in a square pattern.


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Hi,

Sometimes when I'm working in affinity photo the software deletes the pixels by itself in a very weird way. It removes them in a square pattern and I have no idea what's going on. I'm unsure about how to reproduce it though since it happens rather rare. This time it was when I was using the Erase Brush tool. When I undo, the image is restored bit by bit with squares but never fully, only in the area where I have painted, so somehow it has been deleted back into the history. I didn't do anything special, just duplicate a layer, paint on it and erase.

When I save the document the layer is not restored and if I export it, it shows up as it looks like in affinity photo.

I've attached a couple of screenshots to show what happens when I undo and uploaded the original document as well.

I'm using AP 1.9.3 on MacOS Mojave using a MacBook Pro (Retina, 15-inch, Mid 2015),

2,2 GHz Intel Core i7,

16 GB 1600 MHz DDR3,

Intel Iris Pro 1536 MB

1587653556_Screenshot2021-06-15at12_23_05.thumb.png.accff5858d7b4d92717270d65819caca.png1961030637_Screenshot2021-06-15at12_22_51.thumb.png.2d9fc1a86c5cf80a14f0838a936e4261.png

Antonia Avellanos variations.afphoto

Edited by Olof Hjalmar
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Hey Olof Hjalmar, welcome to the forums.

It looks like the pixel data has absolutely gone from the document you have attached so I can't really comment on what has happened because it looks like it was never there in the first place.

That being said, I think this is quite worrying and I'd like to suggest that you work on future documents and Save it with the History (File > Save with History) and then send it over to us so we can investigate.

 

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Thanks for the welcome Chris, I'm happy to be here! Affinity Photo is an awesome piece of software that I'm really happy to have discovered.

I turned on the Save History with Document and soon after the weird pixel erasing happened again, this time when using the Brush Tool. I've attached the document below. Also, this time around when I undo the square sections come back completely black. It's really weird.

Anyway, I hope it will make sense with this document saved with it's history. I'll go ahead and reinstall the software to see if it resolves the issue.

By the way, I don't know if this is relevant but this document was created through the New From Clipboard function.

 

Antonia Avellanos variations.afphoto

Antonia Avellanos variations.afphoto

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