Carlos Damasio Posted June 13, 2021 Posted June 13, 2021 After downloading and installing version 1.9.2 the program closes whenever I open an image. My operating system is Windows Pro 21H1
Staff Lee D Posted June 14, 2021 Staff Posted June 14, 2021 Hi @Carlos Damasio Welcome to the forums. This may be OpenCL related, open the app without starting a new/opening an existing document or image. Go Edit > Preferences > Performance, turn off Hardware Acceleration (OpenCL) and then restart the app and see if it behaves differently?
Carlos Damasio Posted June 14, 2021 Author Posted June 14, 2021 Hi Lee, OpenCL is default turned off. This is not the problem If I intent to turn on pops up this message
Carlos Damasio Posted July 19, 2021 Author Posted July 19, 2021 On 6/14/2021 at 8:53 AM, Lee D said: Hi @Carlos Damasio Welcome to the forums. This may be OpenCL related, open the app without starting a new/opening an existing document or image. Go Edit > Preferences > Performance, turn off Hardware Acceleration (OpenCL) and then restart the app and see if it behaves differently? Hi Lee, OpenCL is default turned off. This is not the problem If I intent to turn on pops up this message
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