Chosen Idea Posted June 11, 2021 Share Posted June 11, 2021 I'm hoping I'm not repeating anything here that has been covered. I've run into another embarrassing issue trying to use Affinity Photo for my client work. On recent project I had to send my client a .PSD of a pretty complicated composite with lots of layers containing masks, and adjustment layers containing masks. Not expecting any issues I sent him the .psd export and got back an email with him freaking out that there are a bunch of blank pixel layers and no masks associated with my layers. I can't provide a file (NDA). The job had to be completed by the client's Photoshop person, so that leaves me with lots of time to figure out how not to lose more money. I'm running 1.9.2.1035, and I've tried exports using both "preserve editability" and "preserve accuracy". Any ideas? Quote Link to comment Share on other sites More sharing options...
Komatös Posted June 11, 2021 Share Posted June 11, 2021 Since the PSD format is not fully documented by Adobe, it is difficult or impossible for other companies to create 100% compatible files. So there are also PSD files that cannot be loaded error-free in Affinity Photo. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 14, 2021 Staff Share Posted June 14, 2021 Hi @Chosen Idea, Can you recreate the file with some other images so we can see what's going on? Otherwise, it's all guesswork. Quote Link to comment Share on other sites More sharing options...
Chosen Idea Posted June 26, 2021 Author Share Posted June 26, 2021 On 6/11/2021 at 2:51 PM, Komatös said: Since the PSD format is not fully documented by Adobe, it is difficult or impossible for other companies to create 100% compatible files. So there are also PSD files that cannot be loaded error-free in Affinity Photo. I understand that going from Photoshop to Affinity would be a problem with all the layer types Affinity Photo doesn't have. I can't seem to reproduce the issue for Gabe, so maybe it went away by way of magic. Komatös 1 Quote Link to comment Share on other sites More sharing options...
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