MartinRR Posted June 7, 2021 Share Posted June 7, 2021 Hi I can not start AP at all. Tried to reinstall the application. Starting with CTRL pressed and cleared all settings does not help as well. Application crash info (full file attached): Process: Affinity Photo [28630] Path: /Applications/Affinity Photo.app/Contents/MacOS/Affinity Photo Identifier: com.seriflabs.affinityphoto Version: 1.9.3 (1.9.3) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: Affinity Photo [28630] User ID: 502 Date/Time: 2021-06-07 13:07:08.413 +0200 OS Version: macOS 11.4 (20F71) Report Version: 12 Bridge OS Version: 5.4 (18P4663) Anonymous UUID: 33E6F170-BF5B-49EF-AFBB-A4C7770DFD7E Sleep/Wake UUID: 570DB585-6DBF-48FB-90B5-36A486FA1A6B Time Awake Since Boot: 90000 seconds Time Since Wake: 1200 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008 Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [28630] VM Regions Near 0x8: --> __TEXT 105a1c000-105a78000 [ 368K] r-x/r-x SM=COW /Applications/Affinity Photo.app/Contents/MacOS/Affinity Photo Thread 0 Crashed:: Dispatch queue: com.apple.main-thread Regards Martin Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 7, 2021 Staff Share Posted June 7, 2021 Hi @MartinRR, Welcome to Affinity Forums I've removed the attached PDF because it wasn't the crash report but a personal file ("A group of Architects is discussing..."). Can you please re-attach it again? Thank you. Quote A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
MartinRR Posted June 16, 2021 Author Share Posted June 16, 2021 Hi sorry about that.Affinity Photo_2021-06-16-133941_objectITmr.crash Hope that helps Martin PS: I tried again today to reinstall the app and still the same issue. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 16, 2021 Staff Share Posted June 16, 2021 Can you try clearing the macOS font cache and run a Font Book check on system fonts please? To clear the font cache (through safe boot): - shut down the mac - press the power button - Immediately after hearing the start-up tone, hold down the shift key - release the shift key after the Apple logo/progress indicator appears - restart the computer normally. To validate/check the fonts with Font Book: - open Font Book app (it's located in the Applications Folder) - In the All Fonts section, select all the fonts listed in the middle column - go to menu File > Validate Fonts The report should tell you if there's problematic files Let me know if you still have issues after performing these steps. Quote A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
MartinRR Posted June 16, 2021 Author Share Posted June 16, 2021 (edited) Restarted into SafeMOde Font Validation didn't show any errors (232 valid fonts). Restart I tried without SafeMode first (crash report at 14:43) Restarted into SafeMode Safe Mode did not help either (crash report at 14:46) Affinity Photo_2021-06-16-144641_objectITmr.crash Affinity Photo_2021-06-16-144348_objectITmr.crash Edited June 16, 2021 by MartinRR clarify timeline of test Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 17, 2021 Staff Share Posted June 17, 2021 Hi @MartinRR, Please follow these steps: 1. Close Affinity Photo, open a Finder window and go to the following folder: If you are using the Mac app Store version:~/Library/Containers/Affinity Photo/Data/Library/Application Support/ If you are using the Affinity Store version:~/Library/Application Support/Affinity Photo/ 2. Rename the user folder you will find there to user.backup 3. Launch Affinity Photo it should launch without issues.Don't delete the backup folder yet - it contains all your currents settings, brushes, assets etc. Zip the user.backup folder and upload it using this upload link. If you didn't customise the program, adding brushes, assets or don't need/want the user.backup file anymore to recover something, you can delete it. When you renamed that folder Affinity created a new user folder as if you had reset the program so everything will work fine. Quote A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
MartinRR Posted June 21, 2021 Author Share Posted June 21, 2021 Hi I did not have any of these folders on my system, but found the issue. The application folder in the users library directory was owned by root instead of the user account: ls -altr ~/Library/Application\ Support/Affinity\ Photo total 0 drwxr-xr-x 3 root staff 96 Apr 4 23:27 . drwxr-xr-x 5 root staff 160 May 16 15:31 Plugins drwx------+ 182 "realuser" staff 5824 Jun 17 07:39 .. I switched the directory ownership to the correct username and now it works. Thanks for your support Martin Quote Link to comment Share on other sites More sharing options...
Bozol Posted July 13, 2021 Share Posted July 13, 2021 On 6/17/2021 at 12:37 PM, MEB said: If you are using the Affinity Store version:~/Library/Application Support/Affinity Photo/ 2. Rename the user folder you will find there to user.backup 3. Launch Affinity Photo it should launch without issues.Don't delete the backup folder yet - it contains all your currents settings, brushes, assets etc. Zip the user.backup folder and upload it using this upload link. If you didn't customise the program, adding brushes, assets or don't need/want the user.backup file anymore to recover something, you can delete it. When you renamed that folder Affinity created a new user folder as if you had reset the program so everything will work fine. Hello MEB, I don't have a user folder either and the permissions in ~/Library/Application\ Support/Affinity\ Photo are correct. Last login: Tue Jul 13 19:06:47 on ttys000 fred@FredsMini ~ % ls -altr ~/Library/Application\ Support/Affinity\ Photo total 0 drwxr-xr-x 3 root staff 96 8 Dec 2020 . drwxr-xr-x 6 root staff 192 10 Jul 08:12 Plugins drwx------+ 160 fred staff 5120 13 Jul 16:02 ... fred@FredsMini ~ % After that I just created a user folder and lo and behold, AP starts at least up to the registration. Otherwise AP crashed already at startup with a Last login: Tue Jul 13 19:06:38 on ttys000 /Applications/Affinity\ Photo.app/Contents/MacOS/Affinity\ Photo ; exit; fred@FredsMini ~ % /Applications/Affinity\ Photo.app/Contents/MacOS/Affinity\ Photo ; exit; 2021-07-13 19:06:44.850 Affinity Photo[5607:117947] CoreText note: Client requested name ".SFNS-RegularItalic", it will get Times-Roman rather than the intended font. All system UI font access should be through proper APIs such as CTFontCreateUIFontForLanguage() or +[NSFont systemFontOfSize:]. 2021-07-13 19:06:44.850 Affinity Photo[5607:117947] CoreText note: Set a breakpoint on CTFontLogSystemFontNameRequest to debug. zsh: segmentation fault /Applications/Affinity\ Photo.app/Contents/MacOS/Affinity\ Photo Saving session... ...copying shared history... ...saving history...truncating history files... ...completed. [Process finished] Unfortunately I don't get any further with the registration, the error message is always Error processing server response (0x000001). Also "try again" fails with the same error. Can you help me with the last hurdle? I couldn't even start the program until now and am transitionally using the beta instead. BTW: AP does not create a user folder automatically. Regards Fred Quote Link to comment Share on other sites More sharing options...
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