Stojan Posted June 7, 2021 Share Posted June 7, 2021 All of a sudden all my Affinity apps on my PC do not start. I click the icon the logo appears and then... nothing, regards Stojan Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 7, 2021 Share Posted June 7, 2021 Welcome to the Serif Affinity forums. Have you recently: Updated Windows? Updated the Affinity applications? Installed or updated any other software on your PC? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Stojan Posted June 7, 2021 Author Share Posted June 7, 2021 Thank you! yes, a few windows updates, no, yes update is not possible because the apps do not start, hence no update is possible regards Stojan Quote Link to comment Share on other sites More sharing options...
Stojan Posted June 8, 2021 Author Share Posted June 8, 2021 Still Designer, Publisher and Photo do not start. Please help. Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted June 8, 2021 Share Posted June 8, 2021 @Stojan What is your computer spec., in particular, (if you have a discrete GPU) exactly which one is it (make and model) and which driver do you currently have installed? I ask this because I wonder if this is another example of OpenCL causing the problem because of GPU driver incompatibility. I experienced exactly the same as you recently, which turned out to be caused by a driver update for my AMD Radeon graphics card. My post in this thread gives rather more details, along with a link to an FAQ which shows how to disable OpenCL even if none of the apps will open. HTH Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Stojan Posted June 9, 2021 Author Share Posted June 9, 2021 @jeff I have tried the procedure from your link, unfortunately with no success, all Affinity apps just won't work. Stojan Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted June 9, 2021 Share Posted June 9, 2021 @Stojan Your computer spec, as previously requested, might possibly offer a clue. Also, did you actually disable OpenCL, as explained in that linked FAQ? (I realise you can't disable it from within the apps - because they don't open at all - but you can disable it following the method given in the FAQ. It's what I had to do, as a first stage, to restore operation of all the Affinity apps, before then downgrading my GPU drivers.) Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Stojan Posted June 9, 2021 Author Share Posted June 9, 2021 sorry for the delay, I am quite busy these days, exams have started at the school where I teach. Device name JuicePlant Processor Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz Installed RAM 16,0 GB Device ID EC17BEB5-D996-442E-A6BF-C40B2867688E Product ID 00326-10000-00000-AA904 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 10 Home Version 21H1 Installed on 16. 08. 2020 OS build 19043.1052 Experience Windows Feature Experience Pack 120.2212.2020.0 No OpenGL is still on. regards Stojan Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 9, 2021 Share Posted June 9, 2021 3 hours ago, Stojan said: No OpenGL is still on. If OpenCL is still on, you should try with it disabled. If the method in the FAQ didn't work, you can try this tool that was created by another user: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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