MorganX Posted May 30, 2021 Share Posted May 30, 2021 I cannot enable OpenCL though my operating system and modern GPU are supported, please assist: dixdiag Quote Link to comment Share on other sites More sharing options...
R C-R Posted May 30, 2021 Share Posted May 30, 2021 What does it say if you click "Yes" below where it asks if you would like more info? (I am a Mac user so I don't know what that button does.) Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Ron P. Posted May 31, 2021 Share Posted May 31, 2021 The Yes button takes you to the forum's HA OpenCL requirements. According to the requirements the OP's GPU is one that is not compatible right now. R C-R 1 Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
R C-R Posted May 31, 2021 Share Posted May 31, 2021 2 hours ago, Ron P. said: According to the requirements the OP's GPU is one that is not compatible right now. So the message saying the OP's GPU is unsupported is correct (& that could have been confirmed had the OP clicked for more info). Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
carl123 Posted May 31, 2021 Share Posted May 31, 2021 1 hour ago, R C-R said: (& that could have been confirmed had the OP clicked for more info) No, there is a specific problem (discovered later) with AMD Radeon RX 5000 and later cards which means they don't currently support hardware acceleration. The Devs have therefore disabled the use of these cards until the problem is resolved Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
MorganX Posted May 31, 2021 Author Share Posted May 31, 2021 (edited) 5 hours ago, R C-R said: What does it say if you click "Yes" below where it asks if you would like more info? (I am a Mac user so I don't know what that button does.) It takes you to this we page: https://affinity.help/photo/English.lproj/index.html?page=pages/Extras/hardwareAcceleration.html?title=Hardware acceleration The card support DX 12 and is dated as it seems to be unaware of the 6000 series which supports up to 12.2. Apparently there is a bug, that seems to only affect Affinity. Edited May 31, 2021 by MorganX Quote Link to comment Share on other sites More sharing options...
MorganX Posted May 31, 2021 Author Share Posted May 31, 2021 4 hours ago, Ron P. said: The Yes button takes you to the forum's HA OpenCL requirements. According to the requirements the OP's GPU is one that is not compatible right now. That is incorrect, the help article is old as it was clearly written before the 6000 series which supports not only 12, but 12.1, and 12.2. But I do see Affinity says there is a bug. They say it is in AMD's driver, but who knows, it may be in Affinity code. All that matters is it doesn't work and it should. Nothing to do but wait for someone to fix it. Quote Link to comment Share on other sites More sharing options...
Ron P. Posted May 31, 2021 Share Posted May 31, 2021 2 hours ago, MorganX said: That is incorrect I'm not sure if they have the problems with the Radeon cards fixed. I do know they had problems even getting cards to test. So I think you not being able to enable HA, is due to Serif not allowing them to be. Your card fits into this series: Please note: AMD Radeon RX 5000 series and later cards are currently incompatible. Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
emmrecs01 Posted May 31, 2021 Share Posted May 31, 2021 @MorganX There is a problem with the AMD drivers which Serif have raised with AMD but so far there has been no resolution, I believe. I have the much lower spec AMD Radeon R7 360 and the two most recent driver releases by AMD have rendered all my Affinity apps totally unusable if Hardware Acceleration is activated. The only way to prevent the apps instantly crashing if using HWA is to use a driver which is, officially, two versions "old". Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
walt.farrell Posted May 31, 2021 Share Posted May 31, 2021 This topic describes the AMD issue that Serif discovered with the Affinity Hardware Acceleration: Ron P. 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
MorganX Posted May 31, 2021 Author Share Posted May 31, 2021 Thanks everyone. I'm good with knowing it's the software. And GPUs are in tight supply right now. It is unfortunate but I'm sure it will be worth the wait. Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted May 31, 2021 Staff Share Posted May 31, 2021 AMD has released a new driver on the 17th May so it will be worth updating to this version also is it possible for you to download the latest beta version of Photo and let me know if the OpenCL option is still disabled for you. Quote Link to comment Share on other sites More sharing options...
MorganX Posted May 31, 2021 Author Share Posted May 31, 2021 42 minutes ago, DWright said: AMD has released a new driver on the 17th May so it will be worth updating to this version also is it possible for you to download the latest beta version of Photo and let me know if the OpenCL option is still disabled for you. I have the latest drivers so I will look for the beta download and reply. Quote Link to comment Share on other sites More sharing options...
MorganX Posted May 31, 2021 Author Share Posted May 31, 2021 51 minutes ago, DWright said: AMD has released a new driver on the 17th May so it will be worth updating to this version also is it possible for you to download the latest beta version of Photo and let me know if the OpenCL option is still disabled for you. The option is still disabled in the beta. Here is my GPU information: Quote Link to comment Share on other sites More sharing options...
MorganX Posted May 31, 2021 Author Share Posted May 31, 2021 Just thought I'd post that current AMD drivers for the 6000 series run the Luxmark OpenCL benchmark with no issue. Coding OpenCL is specialized and definitely not easy. Given the excellent value Affinity Photo presents, I'm just happy you guys continue to work on it. Thanks. Quote Link to comment Share on other sites More sharing options...
AfdolGravt Posted June 17, 2021 Share Posted June 17, 2021 i also have this problem... event i used old GPU and newer version of windows, any solution for this? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 17, 2021 Share Posted June 17, 2021 1 hour ago, AfdolGravt said: any solution for this? From that dxdiag report, your GPU does not support all the needed functions. I believe it would need to show "DirectX Support: 12 (12_1)" but yours shows "11_1". Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
MorganX Posted June 17, 2021 Author Share Posted June 17, 2021 4 hours ago, AfdolGravt said: i also have this problem... event i used old GPU and newer version of windows, any solution for this? Right now it is turned off at the software level for AMD. Until Affinity says it is now working and supported on AMD, there's nothing users can do. AfdolGravt 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 17, 2021 Share Posted June 17, 2021 41 minutes ago, MorganX said: Right now it is turned off at the software level for AMD. I thought that was true only for the newer AMD devices. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
MorganX Posted June 17, 2021 Author Share Posted June 17, 2021 3 hours ago, walt.farrell said: I thought that was true only for the newer AMD devices. You could be right; I'd have to scroll through all the messages to know for sure. But with the older card you have, that one doesn't look like it has DX12 support. Quote Link to comment Share on other sites More sharing options...
AfdolGravt Posted June 26, 2021 Share Posted June 26, 2021 Yea for my solution, i removed my graphic card and just use integrated graphic on processor and i can use the feature.. thanks everyone for the solution Quote Link to comment Share on other sites More sharing options...
MorganX Posted September 5, 2021 Author Share Posted September 5, 2021 On 6/26/2021 at 3:51 AM, AfdolGravt said: Yea for my solution, i removed my graphic card and just use integrated graphic on processor and i can use the feature.. thanks everyone for the solution I downgraded to a Polaris class AMD card (RX 580) and acceleration works fine. Quote Link to comment Share on other sites More sharing options...
Andy05 Posted September 5, 2021 Share Posted September 5, 2021 7 hours ago, MorganX said: I downgraded to a Polaris class AMD card (RX 580) and acceleration works fine. I wonder if this (or disabling a dedicated GFX card in order to use the in-CPU graphic processor) is actually counterproductive. Maybe I'm not stressing the hardware acceleration enough, but I can't see that much of a benefit of it in contrast to having a (in my case) nVidia GeForce GTX 1080 working instead of the intel CPU built-in graphic processor. Even with hardware acceleration turned on on latter, it's still countless times slower than a "non hardware accelerated" 1080. I would think the same applies to any halfway decent AMD GFX combo. Quote »A designer's job is to improve the general quality of life. In fact, it's the only reason for our existence.«Paul Rand (1914-1996) Link to comment Share on other sites More sharing options...
PSDfield Posted December 3, 2021 Share Posted December 3, 2021 Same Problem, the Option is disabled and switching to onboard graphics is not an option for me - still no Update on this issue for AMD Cards? DirectX Version: DirectX 12 Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406) Card name: AMD Radeon RX 6700 XT Radeon Software Version: 21.11.3 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 3, 2021 Share Posted December 3, 2021 5 minutes ago, PSDfield said: still no Update on this issue for AMD Cards? If there were an update it would be mentioned in the main thread about the issue: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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