Dune Posted May 27, 2021 Share Posted May 27, 2021 Hello, I just recently purchased a copy of Affinity Designer 1.9.2.1035 and have downloaded the .exe file to my computer. This is not the first time, however (probably more like the 6th). I can get through the preparation phase and get the actual program installed on my computer. But, when I start up the program, I get the splash screen. The splash screen then freezes and stops responding in a matter of seconds. I have been following the instructions on several of the official Affinity forums, some for 1.9.2.1035 and others not. Per those instructions/suggestions, I have uninstalled and reinstalled this program a couple of times now to no success (obviously), I have downloaded and run NetFxRepairTool to no success, I have restated my computer then reinstalled, then uninstalled, restarted my computer then reinstalled again--once more, to no success. I just can't seem to get this program to work. My process is an Intel(RT) Core(TM) i5-4210U CPU @ 1.70GHz / 2.40 GHz. My GPU is an AMD Radeon R7 M265. I really hope you guys can get this working because I would really like to use this and verify the hype. But, right now, I'm out of options and ready to ask for my money back because I just can't use it. Thank you in advance. Quote Link to comment Share on other sites More sharing options...
John Rostron Posted May 27, 2021 Share Posted May 27, 2021 A solution that often works is to disable Hardware Accelleration. (Edit > Preferences > Performance). Untick the box that says Enable OpenGL compute accelleration. John Quote Windows 11, Affinity Photo 2.4.2 Designer 2.4.2 and Publisher 2.4.2 (mainly Photo). CPU: Intel Core i5 8500 @ 3.00GHz. RAM: 32.0GB DDR4 @ 1063MHz, Graphics: 2047MB NVIDIA GeForce GTX 1050 Link to comment Share on other sites More sharing options...
Dune Posted May 27, 2021 Author Share Posted May 27, 2021 45 minutes ago, John Rostron said: A solution that often works is to disable Hardware Accelleration. (Edit > Preferences > Performance). Untick the box that says Enable OpenGL compute accelleration. John Hi John, Thanks for the solution. However, I can't get into the program to actually work with the interface; the splash screen starts up then stops responding. I will, however, keep this in mind for when I actually get into the program. --Jarrod John Rostron 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted May 27, 2021 Share Posted May 27, 2021 1 hour ago, Dune said: However, I can't get into the program to actually work with the interface Two possibilities: Or Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Dune Posted May 28, 2021 Author Share Posted May 28, 2021 I've found the solution everyone: I updated my drivers and everything works fine now. I feel stupid! So thank you very much to the community for the help! You guys were ready for something/someone more sophisticated than what I was bringing to the table. So thank you again! walt.farrell and Komatös 2 Quote Link to comment Share on other sites More sharing options...
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