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Affinity designer 1.9.2.1035 not working/won't start


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Hello,

I just recently purchased a copy of Affinity Designer 1.9.2.1035 and have downloaded the .exe file to my computer. This is not the first time, however (probably more like the 6th). I can get through the preparation phase and get the actual program installed on my computer. But, when I start up the program, I get the splash screen. The splash screen then freezes and stops responding in a matter of seconds. 

I have been following the instructions on several of the official Affinity forums, some for 1.9.2.1035 and others not. Per those instructions/suggestions, I have uninstalled and reinstalled this program a couple of times now to no success (obviously), I have downloaded and run NetFxRepairTool to no success, I have restated my computer then reinstalled, then uninstalled, restarted my computer then reinstalled again--once more, to no success. I just can't seem to get this program to work. 

My process is an Intel(RT) Core(TM) i5-4210U CPU @ 1.70GHz / 2.40 GHz. My GPU is an AMD Radeon R7 M265.

I really hope you guys can get this working because I would really like to use this and verify the hype. But, right now, I'm out of options and ready to ask for my money back because I just can't use it.

 

Thank you in advance. 

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A solution that often works is to disable Hardware Accelleration. (Edit > Preferences > Performance).  Untick the box that says Enable OpenGL compute accelleration.

John

Windows 11, Affinity Photo 2.4.2 Designer 2.4.2 and Publisher 2.4.2 (mainly Photo).

CPU: Intel Core i5 8500 @ 3.00GHz. RAM: 32.0GB  DDR4 @ 1063MHz, Graphics: 2047MB NVIDIA GeForce GTX 1050

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45 minutes ago, John Rostron said:

A solution that often works is to disable Hardware Accelleration. (Edit > Preferences > Performance).  Untick the box that says Enable OpenGL compute accelleration.

John

Hi John, 

Thanks for the solution. However, I can't get into the program to actually work with the interface; the splash screen starts up then stops responding. I will, however, keep this in mind for when I actually get into the program. 

--Jarrod

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1 hour ago, Dune said:

However, I can't get into the program to actually work with the interface

Two possibilities: 

Or 

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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I've found the solution everyone: I updated my drivers and everything works fine now. I feel stupid! So thank you very much to the community for the help! You guys were ready for something/someone more sophisticated than what I was bringing to the table. So thank you again!

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