Cannot open Affinity Photo or Publisher with version's 1.9.2 or 1.9.1 on my Windows 7, service pack 1 laptop

[bchgor1959]

I'm having ongoing difficulty with Affinity Photo or Publisher 1.9.2 or 1.9.1 opening (from the Affinity store) on Windows 7, Service Pack 1 on my laptop. When I  downloaded the version Photo 1.9.1  a prompt came up to 'Update', I clicked on it, then another prompt came up 'Setup failed, a newer version is already installed'. Before I ran the version 1.9.1 I had deleted the previously downloaded version 1.9.2. 

I just bought the Affinity Photo & Publisher 2 days ago and not sure if I'm going to be able to use it. I am new to the newer artwork graphics programs currently available, as years ago I had Adobe Photoshop & Illustrator. I cannot afford their prices now with monthly fees, then I found Affinity. I have never worked so hard with a program before to get it to work. I'm a home-crafter making items that I need a good program to manipulate art/photos, etc., maybe Affinity is too much??

I'd appreciate any assistance that I can get in order to get this to work. I had projects set & ready to go, but I am at a standstill. Trying to be patient.

Respectfully, 

Rebecca

 

 

 

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[Alfred]

Welcome to the Serif Affinity Forums, @bchgor1959.

2 minutes ago, bchgor1959 said:

When I  downloaded the version Photo 1.9.1  a prompt came up to 'Update', I clicked on it, then another prompt came up 'Setup failed, a newer version is already installed'.

What does it say when you click on the ‘Click here for more information’ link?

By the way, you’ll get better screenshots if you use the Snipping Tool or Snip & Sketch instead of pointing a digital camera at the screen.

[walt.farrell]

27 minutes ago, bchgor1959 said:

Before I ran the version 1.9.1 I had deleted the previously downloaded version 1.9.2. 

Apparently, you did not delete it correctly given the messages you're getting. You might try running the Microsoft Uninstall Troubleshooter.

Why are you trying to revert from 1.9.2 to an earlier release?

[bchgor1959]

@Walt.ferrell

you were correct. I didn't have them uninstalled, so I was able to do it property, then went back & installed them successfully. 

I thank you so much for your help!

Respectfully,

Rebecca

[bchgor1959]

2 hours ago, Alfred said:

Welcome to the Serif Affinity Forums, @bchgor1959.

What does it say when you click on the ‘Click here for more information’ link?

By the way, you’ll get better screenshots if you use the Snipping Tool or Snip & Sketch instead of pointing a digital camera at the screen.

@Alfred

Ty so much for the 'Snipping Tool' info regarding my screenshots.A

After clicking 'Click here for more information', it told me that I hadn't property uninstalled the previously installed version & that there was a newer version available, 1.9.2. With the help of another forum supporter, @walt.farrell advised to go into 'Microsoft Uninstall Troubleshooter' & I uninstalled it property. Installed both current versions 1.9.2 Affinity Photo & Designer & I am now completely set-up.

I ty very much for all of your assistance.

Respectfully,

Rebecca