Amanda M Posted May 23, 2021 Share Posted May 23, 2021 I downloaded the newest update for Affinity Photo and now it will either stop working or shut down completely in the middle of any editing. I uninstalled it from my laptop and reinstalled thinking that would help and it still does it. I downloaded the software onto a BRAND NEW computer and I am still having the same issue. Any ideas or tips to help the problem? Did not have any of these issues before the newest update and I use the application for my photography business. Quote Link to comment Share on other sites More sharing options...
Komatös Posted May 23, 2021 Share Posted May 23, 2021 Hello @Amanda M, welcome to the forum. Deactivating hardware acceleration in Affinity Photo should solve your problem. You can find this under Preferences --> Performance. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3085) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.3.1 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Need a system wide color picker? Try Microsoft's (New) Power Toys Need a robust PDF Solution? Have a look at Stirling PDF There's nothing you get used to faster than working slowly! Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 24, 2021 Staff Share Posted May 24, 2021 Hi Amanda M, If disabling that doesn't work, can you provide some computer specs along with your Windows version and graphics drivers? Always make sure your graphics drivers are up to date. Sometimes uninstalling and reinstalling them is what is required. A crash report may also be helpful, you can find them in: Affinity Store version - Go to %AppData%\Affinity\Photo\1.0\CrashReports\reports Microsoft Store version - Go to %AppData%\Affinity\Photo\1.0 (Store)\CrashReports\reports Beta - Go to %AppData%\Affinity\Photo\1.0 (Beta)\CrashReports\reports (it might be worth installing the beta as it has lots of fixes) You can acccess the AppData folder by pressing the Windows key + R on your keyboard and then just type %AppData% Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Birgit Hanna Posted May 31, 2021 Share Posted May 31, 2021 dear team, same problem here. affinity publisher shuts down immediately after opening. i cant try the step On 5/23/2021 at 10:00 AM, Komatös said: Hello @Amanda M, welcome to the forum. Deactivating hardware acceleration in Affinity Photo should solve your problem. You can find this under Preferences --> Performance. because program shuts down. i use the newest affinity version 1.9.2, windows 10, graphic driver intel hd graphics 4000 (up to date). crash report is activated. do you have any suggestions? both german or english ok. thanks in advance birgit Quote Link to comment Share on other sites More sharing options...
Komatös Posted May 31, 2021 Share Posted May 31, 2021 Hallo @Birgit Hanna willkommen im Forum, führe die Schritte aus, die im nachfolgenden FAQ beschrieben sind. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3085) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.3.1 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Need a system wide color picker? Try Microsoft's (New) Power Toys Need a robust PDF Solution? Have a look at Stirling PDF There's nothing you get used to faster than working slowly! Link to comment Share on other sites More sharing options...
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