Designer crashed and now none of the Affinity apps open

[Kat Cat]

Hi! A short time ago Affinity Designer crashed. I used task manager to shut it down. Since then, I have not been able to open any of the Affinity apps. Spinning cursor and eventually "not responding." Restarting the computer didn't fix it. Would reeeeaaaaally rather not reinstall the apps. I have Windows 10, and the crash did not correspond to any updates that I'm aware of.

Edited May 22, 2021 by Kat Cat

[Ron P.]

Welcome to the forums @Kat Cat,

"A short time ago".. How long ago was that? Can be important, because updates to various components may have occurred in the background without our knowledge. Windows has become notorious for this.

"I used task manager to shut it down". What specifically were you doing when it froze and you had to force quit? There's a difference in Crashing and just freezing up. Generally crashing involves the program suddenly closing on it's own.

Please go here and report back with as much info as possible..

https://forum.affinity.serif.com/index.php?/forum/72-report-a-bug-in-affinity-designer/

You can also try doing a run-up reset. Hold down the Ctl key while launching the app. A reset dialog will open ahead of the splash screen. It has several options to reset. By default the top 3 are checked. Try first with just those 3 selected, press clear. Selecting all of them will restore the app to a newly installed state, thus you will loose any presets you have created. If you do choose to clear all, make sure you have backed up all those first.

Could you type Win key + R and enter %AppData% into the run dialog. This will take you to the appdata folder. Navigate to C:\Users\YourUserName\AppData\Roaming\Affinity\Designer\1.0\CrashReports.  There should be some crash reports in that folder. Zip them up, and upload them here.

 

[Alfred]

16 minutes ago, Ron P. said:

Could you type Win key + R and enter %AppData% into the run dialog. This will take you to the appdata folder. Navigate to C:\Users\YourUserName\AppData\Roaming\Affinity\Designer\1.0\CrashReports.

A slightly quicker route to the same location:

Type WinKey+R and enter

%AppData%\Affinity\Designer\1.0\CrashReports

into the box in the Run dialog (and press ‘OK’).

[Komatös]

Hi all. The Crashreports are under ...\crashreports\reports. There must be one or more .dmp files if an Affinity programme crash. If there are dump files, the one with the latest timestamp will be fine. And also the log.txt found in the ...\1.0 folder will be interesting.