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Update 1.9.2.1035 Freezes on load of picture book project


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Trying to open a picture book project with 18 pages (in progress) where ~10 are filled with images and text renders the last active page, but Publisher can not be accessed. CPU / memory usage rises continuously, a "crashpad-handler.exe" is started, but no error log created. Application can be closed from task bar, but work seems to be lost.

A temporarily created PDF from this file can be opened and edited (with lost page structure / master pages / text alignments, … ), other (much smaller) projects, too.

Maybe notable: GEFORCE driver finds only Affinity Photo to optimize – even a manual search does not acquire Publisher to the list.

Any hints welcome to repair this file (~40 h work)?

Last work and access to this file was with the latest version 1.9.2.1035.

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Additional information:

  • project could be opened with version 1.9.1
    • There, notifications about missing images came up → they were moved into another image folder. This could be fixed easily.
    • This project could be accessed as expected.
  • Project saved as package
    • in explorer, it is linked to Affinity Photo
    • Trying to open it leads to same effect: freezes on opening.
  • Project saved with version 1.9.1 and copied into a backup folder ("project-repaired")
    • Same as with package

It seems as if 1.9.2

  • does not recognize missing images (no "repair box" opens as in version 1.9.1)
  • Has additional problems – probably with text flow (??) because images are all contained in package that can be edited with version 1.9.1

Edit: 

Even a "repair" of Publisher does not solve this, except linking of package to Publisher is fixed now.

After ~2 h of trying I have no further ideas. Possibly I have to return to version 1.9.1 to continue work. But it is an uncomfortable view to have possibly incompatibilities in the future (this project shall be continued over years), worst case scenario loss of complete work (again).

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  • Staff

Hi @NoSi,

Many thanks for the detailed information provided and I'm sorry to hear you're having trouble!

Can you please open Edit > Preferences > Performance and then disable Hardware Acceleration at the bottom of the dialog.

Restart the app as prompted and then try loading the document once more, does this now load as expected for you? :)

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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