Publisher 1.9.2 keeps crashing unexpectedly

[Rcoopr]

I am having similar issues. 

Using a Thinkpad Intel(R) Core(TM) i7-5600U CPU @ 2.60GHz w/8GB ram.

Freshly updated to 1.9.2.  Although the previous version 1.9.1 was also having this same issue, I was hoping the update would fix it.

I am simply typing, and the software is lagging. There are no graphics or photo in my document yet.

Every 15 minutes or so it just crashes on me. Very frustrating!

[Gabe]

Hi @Rcoopr,

Can you attach a crash report? What GPU have you got? 

 

 

[Rcoopr]

10 minutes ago, Gabe said:

Hi @Rcoopr,

Can you attach a crash report? What GPU have you got? 

 

 

Enclosed.

Intel(R) HD Graphics 5500.

c00f8d22-78a4-43c7-9dee-e815992489f9.dmp

[Gabe]

The one is crashing in a Windows dll (ntddll.dll). 

Try to run System File Checker (SFC):

• In the search box on the taskbar, type command prompt, press and hold (or right-click) Command Prompt, then select Run as administrator > Yes.
• At the command prompt, type sfc /scannow (note the space between sfc and the /). Scanning will take a few minutes.
• If SFC finds corrupted files and replaces them, restart your PC and check if the issue persists.

[Rcoopr]

Thanks kindly! I've just run it and seems to have fixed corrupted files. 

[Rcoopr]

I restarted the computer and after 20 minutes of editing, it crashed again.  I've checked the crash reports and this time there isn't any .dmp file.

[Gabe]

Have you got hardware acceleration ON or OFF in Preferences > Performance? 

[Rcoopr]

I don't have a drop down menu called Preferences?

[Rcoopr]

Ahh sorry I found the button you are talking about.  

It's switched off.

If I try to switch it on, it says that my windows pro is unsupported, see attached screenshot.  I have updated my windows with the latest updates last week.

 

[Gabe]

It doesn't say your windows is not supported. You won't have a new enough GPU to enable it which is fine. I honestly don't know what it could be. I still think it's something very specific on your system causing it (since SFC found and fixed some issues). 

[Rcoopr]

Hmm the dialogue box seems to point out there is a difference between my windows and the one that is supported.

Is my version of Windows Pro supported then?

I would assume that if SFC fixed the issues, my system would be fully functional now.

I dont have the same issue using Affinity Designer or Affinity Photo (or indeed other softwares more graphics intensive - 3d modelling and rendering).  So my conclusion is that this must be an issue specific to Affinity Publisher.

[Gabe]

That's very strange that the other 2 app don't suffer from the same crash. You could try to rename the %AppData%\Affinity\Publisher\1.0 folder to 1.0.backup and see if that's any better.