freeze in the loading screen after atualization

[luanacq]

Hi! Last year I instaled the version 1.8.3 of the affinity photo, design and publisher in my computer. Now, I atualized to the most recent version (1.9.2), but they freeze whenever I try to open them, in the loading screen. I tried to uninstall and reinstall them but that did not work. Is there a way to fix the problem?

[Dan C]

Hi @luanacq,

Welcome to the Affinity forums and I'm sorry to hear you're having trouble!

Our latest update implemented OpenCL Hardware Acceleration to Windows, which utilises your Graphics Card to help render the Affinity document.
A few users are experiencing issues with this enabled, the number one cause of which is outdated Graphics Card drivers. Please visit the manufactures link below to download the latest driver available -

- Intel: https://www.intel.com/content/www/us/en/support/detect.html 
- Nvidia: https://www.geforce.com/drivers
- AMD: https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

Note: you may need to go direct to your PC manufactures website for the driver, if you see a warning regarding 'OEM drivers' when trying to install one from the above sites.

Once downloaded and installed, please restart your computer and then launch the Affinity app again. Are you now able to open the apps without them freezing/crashing?

Many thanks in advance