Publisher 1.9.2.1035 crashes to desktop - no error log

[Ron Broach]

Since updating to Publisher version 1.9.2.1035, both of my laptops are having the same problem. I can either be working, or simply reading through a file and Publisher simply closes. There is no warning, no error log. I'm just suddenly looking at my desktop.

I use publisher to format novels which are usually around 120,000 word/420 pages in size.
I've used Publisher for maybe a couple of years and this has never been a problem until this update. Please advise on what I can do to help isolate this problem.

[Gabe]

Hi @Ron Broach,

Can you try to disable Hardware Acceleration in Preferences > Performance? 

[Ron Broach]

Gabe, thanks for the suggestion, I checked Hardware Acceleration and it was not enabled.

Do you have any other ideas?

[Ron Broach]

Just as a curiosity, I wondered if switching the Hardware Acceleration would make a difference, so I turned it on. So far, I've worked for about an hour without a crash. It's not conclusive, but it is better than yesterday. I'll try this on my second computer when I get a chance later today.

[Gabe]

Most of the crashes we get recently are caused by Hardware acceleration ON. Let us know how it goes. Maybe you will get a crash report this time and we can see what's going on. 

[Ron Broach]

One more follow-up before the weekend. I had a chance to look at my other computer this morning. It did have the Hardware Acceleration enabled, so I disabled it. We then worked with both laptops for 5-6 hours today with no problems. It's kinda strange, but here are the changes I made:

1. HP Omen computer with Intel i7-9750H processor, 64GB memory, and two 2TB SSD's (one for the operating system, one for data storage). It also has Windows 10 Home (ver. 20H2). On this computer the Hardware Acceleration (HA) was not enabled. After enabling the HA, there have been no crashes in about 10 hours of use.
2. Dell Latitude computer with Intel i7-8550 processor, 16GB memory, and a single 2TB SSD. It has Windows 10 Home installed (ver. number not available). On this computer the HA was enabled and I disabled it. At this time it has operated for approximately 5-6- hours with no crashes.

I'm not sure how this fits into the grand scheme of things, but it seems to have helped both of my computers. Thank you for your help and suggestions!

[Komatös]

There are so many hardware combinations that it is impossible to determine which combination works and which does not. Sometimes even small deviations are enough.

To determine the Windows version, you can call up the Windows search and enter Winver as the search term.