matt.baker Posted May 10, 2021 Share Posted May 10, 2021 I attempted to open a DNG file in the latest 1.9.4 beta which is stuck at "Loading 1 document..." in the top right corner and no progress bar in main window area (bad design). I'm then unable to close the application or cancel the loading process unless I end the process in task manager (bad design). The DNG file (23 MB) opens fine in Designer beta, although it does take a while to develop. Highly recommended open source screen capture software (useful for bug reports). https://getsharex.com/ Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 11, 2021 Staff Share Posted May 11, 2021 Hey matt.baker, Can you share the file with us to see if we can reproduce this? I've tried a handful of DNG files this morning and they are OK for me so it might be specific to the image. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
matt.baker Posted May 11, 2021 Author Share Posted May 11, 2021 Hi Chris The attached DNG file has the same issue. Perhaps it's incorrectly formatted. It's from an Akaso action camera. Are there any plans to improve the user experience when opening a DNG file, such as adding a progress bar and the ability to cancel the operation, similar to Designer? SINR0018.DNG Chris B 1 Highly recommended open source screen capture software (useful for bug reports). https://getsharex.com/ Link to comment Share on other sites More sharing options...
Joachim_L Posted May 11, 2021 Share Posted May 11, 2021 @matt.baker On 1.9.2.1035 the file opens within 2 seconds on my average machine and hardware acceleration off. ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
matt.baker Posted May 11, 2021 Author Share Posted May 11, 2021 @Joachim_L Perhaps it's a regression then? Does it work with the latest beta 1.9.4.1065? This is what happens on mine: lw7Z19uvoa.mp4 Chris B 1 Highly recommended open source screen capture software (useful for bug reports). https://getsharex.com/ Link to comment Share on other sites More sharing options...
emmrecs01 Posted May 11, 2021 Share Posted May 11, 2021 @matt.baker I downloaded and opened your file in both the latest release and the latest beta (1065). No problems in either version. (I have HWA switched on.) Seeing that, in your video you used Drag and Drop on your file, I repeated the exercise using that method, having previously used File>Open; again, no problem. Jeff Chris B 1 Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 11, 2021 Staff Share Posted May 11, 2021 I too have ran the file through retail and beta and both open it in around 2 seconds. @matt.baker - can you try doing a reset on the app please? Affinity Store - Go to %AppData%\Affinity\Photo\1.0 (Beta) and rename 1.0 to 1.1 You can acccess the AppData folder by pressing the Windows key + R on your keyboard and then just type %AppData% We will do this on the beta as to not reset anything you've imported into the retail (we can reverse this process by renaming the folder back to 1.0) How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
matt.baker Posted May 11, 2021 Author Share Posted May 11, 2021 @Chris B Thanks. I've renamed the directory, reopened Photo beta and verified that the new directory is created and defaults have been restored. Unfortunately the result is the same. Highly recommended open source screen capture software (useful for bug reports). https://getsharex.com/ Link to comment Share on other sites More sharing options...
matt.baker Posted May 11, 2021 Author Share Posted May 11, 2021 @emmrecs01 @Chris B Switching off hardware acceleration seems to have done the trick, but not ideal. I've also verified that re-enabling this results in the Loading 1 document problem. @Chris B is there any more information that I can provide which may be of use? Highly recommended open source screen capture software (useful for bug reports). https://getsharex.com/ Link to comment Share on other sites More sharing options...
matt.baker Posted May 11, 2021 Author Share Posted May 11, 2021 Possibly related: Running the Benchmark section seems to result in the benchmark getting stuck at the Combined section with no way to quit it and no indication of which part it's currently testing. Highly recommended open source screen capture software (useful for bug reports). https://getsharex.com/ Link to comment Share on other sites More sharing options...
matt.baker Posted May 11, 2021 Author Share Posted May 11, 2021 @Chris B forcing an update of the display drivers on my Surface Pro 5 from the Microsoft 09/2020 Surface specific (latest available) to Intel 02/2021 ones has fixed the problem. My comment still stands about the UX though with a progress bar / operation cancellation. Chris B 1 Highly recommended open source screen capture software (useful for bug reports). https://getsharex.com/ Link to comment Share on other sites More sharing options...
Gregory St. Laurent Posted May 11, 2021 Share Posted May 11, 2021 Is there any idea when the DNG issue with DXO PureRAW will be fixed? Desktop: AMD Ryzen 9 5900X, 32GB Ram, RTX 3070, LG 27" 4K 10Bit Windows 11 22h2 Dell Laptop: i7 7700, 32GB Ram, GTX 1060, 16" 4K Windows 10 22h2 Link to comment Share on other sites More sharing options...
emmrecs01 Posted May 11, 2021 Share Posted May 11, 2021 @Gregory St. Laurent This thread is about the problems a user was experiencing when attempting to open DNG files in APh and so entirely appropriate in the Affinity forums. On the face of it, your question should really be addressed to DXO, shouldn't it, or have I completely missed the point? Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Gregory St. Laurent Posted May 11, 2021 Share Posted May 11, 2021 1 hour ago, emmrecs01 said: @Gregory St. Laurent This thread is about the problems a user was experiencing when attempting to open DNG files in APh and so entirely appropriate in the Affinity forums. On the face of it, your question should really be addressed to DXO, shouldn't it, or have I completely missed the point? There is an issue with Photo w/DXO PureRAW DNG files (A known issue). It may be tied to the issue that the OP was having. That is the reason I thought I would bring it up. There may be a problem with DNG files in general in Affinity Photo. emmrecs01 1 Desktop: AMD Ryzen 9 5900X, 32GB Ram, RTX 3070, LG 27" 4K 10Bit Windows 11 22h2 Dell Laptop: i7 7700, 32GB Ram, GTX 1060, 16" 4K Windows 10 22h2 Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 12, 2021 Staff Share Posted May 12, 2021 23 hours ago, matt.baker said: @Chris B forcing an update of the display drivers on my Surface Pro 5 from the Microsoft 09/2020 Surface specific (latest available) to Intel 02/2021 ones has fixed the problem. My comment still stands about the UX though with a progress bar / operation cancellation. Fantastic. I just tried on my Surface that hasn't been updated for about a year 😬 and got a similar result. However it did eventually open after about... I lost count/got distracted matt.baker 1 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 12, 2021 Staff Share Posted May 12, 2021 There are indeed a few DNG issues logged and unresolved - I did check this yesterday but nothing seemed similar. Also, because others were not able to reproduce, it would normally be assumed drivers are at fault. matt.baker and Gregory St. Laurent 2 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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