Problems with new update

[notapodato]

I've been putting off installing the latest update for a while, but when i finally did so today, i noticed some changes from the previous version that i assume weren't intended. Curve sliders and the like suddenly lock into strange positions, for example not letting me place it back into the middle point and some options and effects seem unresponsive, not changing anything in the image despite enabling them. It also seems a lot more unstable now, often crashing or taking a long time to load. I realize that i'm an amateur when it comes to editing software so i don't know if this is an issue with my PC or if i'm overlooking something. 

[emmrecs01]

@notapodato

Welcome to the Affinity forums.

Inevitable questions: which Affinity app, and which OS do you run?

Jeff

[Dan C]

Hi @notapodato,

Welcome to the Affinity forums and I'm sorry to hear you're having trouble after updating!

On 5/9/2021 at 10:11 AM, emmrecs01 said:

Inevitable questions: which Affinity app, and which OS do you run?

I have searched the Affinity Database using your email and I have located a purchase for Affinity Photo on Windows.

Our latest update implemented OpenCL Hardware Acceleration to Windows, which utilises your Graphics Card to help render the Affinity document.
A few users are experiencing issues with this enabled, the number one cause of which is outdated Graphics Card drivers. Please visit the manufactures link below to download the latest driver available -

- Intel: https://www.intel.com/content/www/us/en/support/detect.html 
- Nvidia: https://www.geforce.com/drivers
- AMD: https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

Note: you may need to go direct to your PC manufactures website for the driver, if you see a warning regarding 'OEM drivers' when trying to install one from the above sites.

Once downloaded and installed, please restart your computer and then launch the Affinity app again. Does this help resolve the issues you're seeing?

If not, please navigate to Edit > Preferences > Performance and try disabling Hardware Acceleration from the bottom of this dialog.

I hope this helps