cxJames Posted May 7, 2021 Share Posted May 7, 2021 Seems like the trial was asking for registration and passwords, but when I order this software all of a sudden there's a problem. Will this issue effect the functionality of the software?? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted May 7, 2021 Share Posted May 7, 2021 28 minutes ago, cxJames said: Seems like the trial was asking for registration and passwords, but when I order this software all of a sudden there's a problem. Will this issue effect the functionality of the software?? Welcome to the Serif Affinity forums. As I understand it: the Trial should have asked for an email address and a product key, but it does not have the Registration function activated and should not have wanted a password. What problem are you having? Is it with the Trial or a purchased version? If you've purchased it, which store did you purchase it from, and for what OS? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
cxJames Posted May 7, 2021 Author Share Posted May 7, 2021 Photo no problem but Publisher and Designer having registration errors. I purchase for Windows 10 pro Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted May 7, 2021 Staff Share Posted May 7, 2021 @cxJames Welcome. I assume you have already used the Try Again button. Please can you restart your Publisher and Designer software and try again. If this happens again I will get a member of support ( @DanG ) to look at this early next week . Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
cxJames Posted May 7, 2021 Author Share Posted May 7, 2021 Try that, even uninstalling, reinstalling, restarting and with/without Administrator. same problem Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
cxJames Posted May 8, 2021 Author Share Posted May 8, 2021 Ok, so I am good. They wont be any activation issues because Photo is activated and Publisher and Designer hasn't. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted May 8, 2021 Staff Share Posted May 8, 2021 No there's no need to register the software other than to access the registration incentives, which you will get once we find out what the problem is. The function helps you to automatically install purchased content, but any purchased content can also be installed manually without registration Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
cxJames Posted May 8, 2021 Author Share Posted May 8, 2021 Ok, thanks Quote Link to comment Share on other sites More sharing options...
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