MarinaNe Posted May 5, 2021 Share Posted May 5, 2021 Hello, i use the three Affinity Programms Photo, Designer and Publisher. Some weeks ago i made the update to the current version 1.9.... Unfortunately in Affinity Photo i can´t open Photos any more. It always says loading the picture. You can see it in the Screenshots below. And if i want to close the programme it says that it could not be closed. I am helpless... can someone help me? I also deinstalled the programme twice and installed it again. My Windows PC is one year old and I am an Architect, using different programmes with big data. So it can´t be the performance of the PC. Furthermore I can use Publisher and Designer with no problems. And I also used Photo some time ago. So it is a new Problem. Thanks a lot. Marina Quote Link to comment Share on other sites More sharing options...
Pšenda Posted May 5, 2021 Share Posted May 5, 2021 Try HW Acceleration off. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
MarinaNe Posted May 5, 2021 Author Share Posted May 5, 2021 Oh yes thank you very much! this was the Problem and provides the solution... Quote Link to comment Share on other sites More sharing options...
Pšenda Posted May 5, 2021 Share Posted May 5, 2021 You are welcome 🙂 Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
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