jonilo Posted May 5, 2021 Posted May 5, 2021 Hey. I'm not able to work with affinity photo because it freezes the layers after 1 - 2 minutes of working. Everything else works fine but I can't do anything with the layers. I have to close the program and start it all over again so I can work another 1 or 2 minutes before freezing. I find Affinity very good program but this feature really bugs me. Any helps? A little video here. It wont show the picture but as you can see I can't even select the layer. Thanks! 2021-05-05 08-54-59.mp4 Quote
Staff Chris B Posted May 5, 2021 Staff Posted May 5, 2021 Hi jonilo, Welcome to the Affinity Forums So the tools work? As in you can paint on the canvas? I can't see becuse the canvas is hidden. I can't say I've seen this before and I've asked around the team and nobody else has seen it. Can you install the beta and see if you get the same issue with that? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
jonilo Posted May 5, 2021 Author Posted May 5, 2021 Thanks for the answer. I can't paint or do anything with the canvas. Menu works fine, I can start new project etc but canvas/layers/tools are not working. I'm using free trial now so I cant test that beta. Chris B 1 Quote
Staff Chris B Posted May 5, 2021 Staff Posted May 5, 2021 Ah I missed the [Trial] bit - sorry. Can you confirm if you are using a tablet of some kind? Or if you're using a Surface etc. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
jonilo Posted May 5, 2021 Author Posted May 5, 2021 Hi. No tablets or surfaces. It works fine when I create new project. It starts freezing when it reaches that "certain" point. Everything is fine if I keep my photo editing sessions short. Quote
Lem3 Posted May 5, 2021 Posted May 5, 2021 CPU and Memory Usage in Task Manager when it stalls? Quote
Mark Ingram Posted May 5, 2021 Posted May 5, 2021 5 hours ago, jonilo said: Hi. No tablets or surfaces. It works fine when I create new project. It starts freezing when it reaches that "certain" point. Everything is fine if I keep my photo editing sessions short. Do you have mouse drivers or software installed? Quote
RichardMH Posted May 5, 2021 Posted May 5, 2021 I've noticed something like this happen but infrequently. Maybe once or twice. The cursor seems to get stuck in brush mode. Quote
jonilo Posted May 7, 2021 Author Posted May 7, 2021 On 5/6/2021 at 1:30 AM, Mark Ingram said: Do you have mouse drivers or software installed? I'm using USB mouse. Windows installs drivers automatically? On 5/6/2021 at 12:23 AM, Lem3 said: CPU and Memory Usage in Task Manager when it stalls? I let you know when it freezes again. Affinity has worked fine since yesterday. Chris B 1 Quote
Staff Chris B Posted May 7, 2021 Staff Posted May 7, 2021 Does zooming in/out redraw this @RichardMH? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
RichardMH Posted May 7, 2021 Posted May 7, 2021 It does. It won't save the image. Sometimes I have to use Task manager to shut it down after it does this. Log.txt is full of error messages. (I'm using the beta) Don't have the problem with OpenCl acceleration turned off. Doesn't happen all the time. Log.txt Chris B 1 Quote
RichardMH Posted May 7, 2021 Posted May 7, 2021 FWIW if I open curves when it locks up the line is missing and there is no layer. Still won't save the image but it would close it and exit this time. Log.txt Quote
walt.farrell Posted May 7, 2021 Posted May 7, 2021 Perhaps you should go to Preferences, @RichardMH, and at bottom of the Performance tab try disabling Hardware Acceleration (OpenCL). Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
RichardMH Posted May 8, 2021 Posted May 8, 2021 4 hours ago, walt.farrell said: Perhaps you should go to Preferences, @RichardMH, and at bottom of the Performance tab try disabling Hardware Acceleration (OpenCL). Cheers. I usually post in the beta forum but this thread was here. Quote
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