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Artboard exporting JPG with unwanted white border


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Been encountering this issue for a while. Looked online and everyone else who posted about it hasn't received an adequate answer.

When I export a JPG from an artboard in Publisher (Designer using Studio Link) I occasionally get a 16-pixel-thick border that wasn't there prior to exporting (image attached).

The position and size of the artboard is in whole pixels, there are no margins set, and there are no slices because it's Publisher and there is no export persona.

This behavior didn't start until the last year or so. I can do a workaround by putting everything into an empty rectangle the size of the artboard and exporting just the rectangle.

Insight into what's causing this and whether or not it can be resolved greatly appreciated.

 

 

 

2021-05-04_09-54-58.png

2021-05-04_09-53-55.png

Edited by Cyan Cooper
Showing white border on image
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@Cyan Cooper

The examples you have seen here which you say have no "adequate answer" are referring to a single while pixel border as a rounding error on placing the slice. Yours is something very different if you are getting a 16 pixel border, and it would be best to start by sharing your .afpublisher/.afdesign file with us to investigate. 

Patrick Connor
Serif Europe Ltd

There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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18 minutes ago, Patrick Connor said:

@Cyan Cooper

The examples you have seen here which you say have no "adequate answer" are referring to a single while pixel border as a rounding error on placing the slice. Yours is something very different if you are getting a 16 pixel border, and it would be best to start by sharing your .afpublisher/.afdesign file with us to investigate. 

Attached 😊

I-485 Affinity File.afpub

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Problem is in this layer (Blur live filter).
image.png.7dca7548604f5ca35863ca926ed551b5.png

Must be deleted (or set to 0px), not only disabled.

Affinity Store: Affinity Suite (ADe, APh, APu) 1.8.5.703.
Windows 10 Pro, Version 20H2, Build 19042.610.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080.
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200.

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15 minutes ago, Pšenda said:

Problem is in this layer (Blur live filter).
image.png.7dca7548604f5ca35863ca926ed551b5.png

Must be deleted (or set to 0px), not only disabled.

 

Thank you for clarifying! I removed it and the white border on the exported file went away.

It's a little inconvenient that you can't use a live filter layer without offering it to specific layers. Hopefully Affinity's product team looks into this!

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Encapsulate these layers in a group. This limits the effect of the Live filter to only the layers in the group.
image.png.4994dd7d06084d7daa23e04e2e9dfa2c.png

Affinity Store: Affinity Suite (ADe, APh, APu) 1.8.5.703.
Windows 10 Pro, Version 20H2, Build 19042.610.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080.
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200.

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55 minutes ago, Pšenda said:

Problem is in this layer (Blur live filter).

Any thoughts on why it seems to only happen occasionally? 

I didn't have that problem with that file at all.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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This is OK - select layer, and then use Live filter
image.png.ca8b8920d383f987dbb2975a3818a393.png

 

But if Live filter is use to whole layer stack - then is problem.
image.png.0672e0a30dfeda96283e5e13924c8c27.png

 

Even if the filter is turned off.
image.png.c62cfb13e9a5257430fb8f54108e15b8.png

 

I think it's a bug.

Affinity Store: Affinity Suite (ADe, APh, APu) 1.8.5.703.
Windows 10 Pro, Version 20H2, Build 19042.610.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080.
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200.

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