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Affinity Designer for Windows, bought from Serif. I purchased this today, after clicking download and waiting, it gave me a pop up telling me to open the Designer DMG file in my browser. When i click OK it brings me to a new tab but the same message. I've tried deleting the file and restarting but no use. Any ideas?

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1 hour ago, jacobmeese said:

DMG file in my browser

Welcome to the Affinity forums @jacobmeese!

A DMG is for installing on Mac, so I fear you bought the wrong product. So ask Serif for refunding and buying the correct version.

------
Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 8 GB RAM | Latest Retail and Beta versions of complete Affinity range installed

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You can contact affinityorders@serif.com to arrange an exchange.

 

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1065 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1065 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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Hey guys, thanks for the replies, I've got that issue fixed, but now, after downloading it, I receive a message saying "This application cannot run on your PC"

These are my Specs:
Processor    Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz   2.00 GHz
Installed RAM    8.00 GB
System type    64-bit operating system, x64-based processor

Edition    Windows 10 Home
Version    20H2
OS build    19042.928
Experience Pack 120.2212.551.0

 

 

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What was the name of the file you downloaded?

Assuming it was a .exe file, right-click on it in File Explorer, and choose Properties. Do you see a Digital Signatures tab in the Properties dialog? If so, select it, then select one of the signature types, and click Details. Is the signature OK?

If you don't see a Digital Signatures tab, or the digital signatures do not show as OK when checking the details, the downloaded file was not complete or was corrupted.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1065 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1065 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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